Job Description

Inbound Customer Service Agent - Dutch Speaker

Overview

We are seeking a motivated and customer-focused individual to join our team as an Inbound Sales & Customer Service Agent. This role involves working with prestigious clients providing exceptional service and sales support to European customers. The position is based in our Head Office in Canary Wharf London with hybrid working options available after completing on-site training.

If you are fluent in Dutch and English have a passion for customer service and possess a natural ability to drive sales we encourage you to apply for this exciting opportunity.

Responsibilities

As an Inbound Sales & Customer Service Agent your key responsibilities will include:

• Handling incoming calls for both sales and service inquiries.
• Managing service requests using the clients application system.
• Generating sales by understanding customer needs and creating desire for products and services.
• Cancelling modifying or confirming existing bookings.
• Upselling additional products services and extended stays.

This list is not exhaustive and additional duties may be assigned as required by the business.

Qualifications

To succeed in this role you should possess the following:

• Fluency in Dutch and English.
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A customer-centric approach aiming to surprise and delight in every interaction.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your daily responsibilities will include:

• Engaging with customers over the phone to provide exceptional service and meet their travel needs.
• Identifying opportunities to upsell and cross-sell products and services.
• Managing bookings cancellations and modifications efficiently.
• Collaborating with team members to achieve performance targets and maintain a high-performance culture.
• Participating in training sessions to enhance your sales and customer service skills.

Benefits

We value our employees and offer a comprehensive benefits package including:

• Competitive hourly rate of 12.30 plus an uncapped commission structure with on-target earnings of 5000 per annum.
• Full product system sales technique and customer service training.
• BUPA Life Insurance Scheme.
• Access to Perkbox for exclusive discounts and offers.
• Eye test vouchers.
• Corporate discounts on hairdressing gym memberships restaurants and bars.
• Smart casual dress code.
• 20 days of annual leave plus an additional day for each year of service (up to 5 days).
• Bank holiday entitlement.
• Recently built modern premises with a staff room offering refreshments.
• Opportunities for career progression to roles such as Social Media Specialist Trainer Quality Support Executive or Team Manager.
• Involvement in local charities and fundraising events.
• Apprenticeship positions and NVQ qualifications available.
• Recommend-a-friend scheme with paid rewards.

Join Us

If you are ready to take the next step in your career and thrive in a fast-paced customer-focused environment we would love to hear from you. Apply today to become part of a dynamic team that values excellence innovation and professional growth.