Planning Support Assistant
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
5 Weeks Contract with Local Authority
Summary
Responsibilities
- Manage the daily schedule and appointments for the Head of Planning and Planning Service Managers.
- Coordinate and organize meetings ensuring all necessary arrangements are in place.
- Act as the first point of contact handling inquiries with tact and maintaining strong stakeholder relationships.
- Provide comprehensive support including drafting replies and managing correspondence.
- Conduct research and prepare briefs on national and regional issues.
- Organize arrangements for official visitors and manage project coordination.
- Respond to telephone calls and correspondence ensuring confidentiality and discretion.
- Communicate effectively with a range of stakeholders including government departments and external partners.
- Handle complaints from the public resolving issues or directing them appropriately.
- Utilize IT applications to support colleagues and manage information accurately.
Requirements
- Qualifications - Essential:
- Minimum of 5 GCSE passes (or equivalent) including English and Maths or relevant experience.
- Vocational Secretarial/Executive Support/Personal Assistant qualifications.
- Minimum of 5 GCSE passes (or equivalent) including English and Maths or relevant experience.
- Qualifications - Desirable:
- Experience in local government work.
- Experience in local government work.
- Knowledge - Essential:
- Proficiency in Microsoft Applications.
- Understanding of good customer service principles.
- Commitment to equality diversity and data protection principles.
- Proficiency in Microsoft Applications.
- Skills - Essential:
- Ability to manage and prioritize emails and correspondence.
- Strong organizational and multitasking abilities.
- Excellent communication skills both verbal and written.
- Ability to work independently and as part of a team.
- Creative problem-solving skills and attention to detail.
- Experience in managing diaries scheduling meetings and preparing documents.
- Ability to manage and prioritize emails and correspondence.
- Experience - Essential:
- Proven experience in a similar support role.
- Proven experience in a similar support role.
- Experience - Desirable:
- Experience in local government or public sector particularly in a political environment.
- Experience in local government or public sector particularly in a political environment.
Dimensions of Role
- Undertake additional duties in support of the Head of Planning and Planning Service Managers as required.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Company Industry
IT Services and IT Consulting
Key Skills
- Civil Design
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