Service Section Head

Operational Management

• Supervise daily automotive workshop operations ensuring efficient allocation of repair orders and optimal time management across all bays.
  

• Monitor workflow to maximize productivity reduce vehicle turnaround time (TAT) and maintain smooth continuous operations.
  

• Ensure proper implementation of flat-rate labor time standards for various brands and monitor technician performance against workshop productivity KPIs.
  

• Oversee accurate completion of technical documentation job cards inspection sheets and service reports ensuring timely submission and proper filing.
  

• Coordinate with the workshop controller and service advisors to maintain accurate job scheduling and customer updates.
  

Team Leadership & Supervision

• Lead guide and support automotive technicians diagnostic specialists and service engineers to ensure adherence to multi-brand service standards.
  

• Assist the technical team in diagnosing complex faults using OEM diagnostic tools and advanced troubleshooting methods.
  

• Provide ongoing training coaching and technical development to enhance team skills and improve service quality.
  

• Allocate tasks and repair orders based on technician skill levels specialization and workload to ensure fairness and operational efficiency.
  

• Conduct regular performance reviews and ensure compliance with company and manufacturer guidelines.
  

Quality & Customer Experience

• Monitor repair quality to ensure vehicles are serviced to the highest standards and customer satisfaction index (CSI) targets are achieved.
  

• Ensure workshop practices comply with safety regulations quality standards and manufacturers warranty policies.
  

• Handle escalated customer complaints professionally and ensure timely and effective resolutions.
  

• Support service advisors with technical clarifications to enhance customer trust and improve aftersales loyalty.
  

• Promote the companys brand values and enhance overall aftersales customer retention.
  

Reporting & Continuous Improvement

• Prepare and submit monthly departmental reports covering productivity efficiency labor utilization and KPI performance.
  

• Analyze workshop data and operational gaps recommending action plans and process improvements.
  

• Support senior management in setting service department objectives budgets and KPIs.
  

• Collaborate proactively with Parts Sales CRM Warranty and Quality departments to ensure seamless service delivery and optimal workflow.
  

• Lead initiatives to enhance workshop efficiency reduce comeback repairs and optimize customer experience.
  

Requirements

• Education: Bachelors in Mechanical or Automotive Engineering.
  

• Experience: 57 years in automotive service with at least 3 years in a supervisory role in a workshop.
  

• Technical Skills: Strong diagnostic knowledge understanding of mechanical & electrical systems experience with OEM tools and DMS systems.
  

• Leadership: Ability to lead train and manage a technical team; strong planning and problem-solving skills.
  

• Customer Focus: Strong communication skills and ability to handle escalated customer issues.
  

• Other: Good English ability to work under pressure and strong commitment to safety and quality standards.
  

Benefits

• Medical social and life insurance
  
• Pension plan
  
• Annual salary review and profit-sharing program
  
• Exclusive discounts on service spare parts and branded items
  
• Fully paid training program