Operations Engineer Manager – ITMS FrameworksITIL (REMOTE)

Date Posted:

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location Remote City CT 06101 USA

Position Role Type:

Remote

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial military and government customers worldwide. It comprises three industry-leading businesses Collins Aerospace Systems Pratt & Whitney and Raytheon. Its 185000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics electric propulsion directed energy hypersonics avionics and cybersecurity. The company formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses is headquartered in Arlington VA.

The following position is to join our RTX Enterprise Services (ES) Infrastructure Workplace Services:

RTX has an opening for an Operations Engineer Manager ITMS Frameworks/ITIL (Manager Infrastructure Workplace Services) Position.

We are seeking experienced IT Operations and Disaster Recovery Lead to support our largescale S4HANA landscape and its supporting applications. This role will sustain IT operations through ServiceNow and ITSM practices manage relationships with Managed Service Providers (MSPs) and suppliers and ensure the resilience of our Azurebased infrastructure. The successful candidate will lead disaster recovery (DR) and business continuity (BC) planning conduct yearly DR/BC tests and drive operational governance to maintain high service performance security and compliance across hybrid environments.

What You Will Do:

• Support and maintain large scale S4HANA and supporting applications particularly in collaboration with MSPs or through RISE with SAP
• Sustain IT operations using ServiceNow and ITSM practices ensuring smooth service delivery and governance
• Own vendor relationships tracking SLAs KPIs and driving accountability across managed service providers
• Develop and maintain documentation of system processes procedures and IT governance standards
• Monitor and report service performance DR readiness and risk posture to leadership driving continual improvement
• Monitor and optimize Azure cloud infrastructure ensuring performance scalability and reliability
• Strong understanding of identity and access management (IAM) including Active Directory and Azure AD
• Design maintain and execute disaster recovery (DR) and business continuity (BC) plans across hybrid environments
• Facilitate and conduct yearly DR/BC tests with vendors and stakeholders ensuring readiness and resilience.

Qualifications You Must Have:

• Minimum of 8 years experience with ServiceNow and IT Service Management (ITSM) processes and a bachelors degree in Computer Science Technology Engineering or Mathematics (STEM) or related discipline or equivalent combination of related work experience and schooling in lieu of degree
• Demonstrated experience developing executing and testing Disaster Recovery (DR) and Business Continuity (BC) plans in hybrid/cloud environments

Qualifications We Prefer:

• IT Operations experience overseeing infrastructure service management
• Vendor management experience with a proven track record of holding thirdparty providers accountable
• Experience in Azure cloud environments and IT operations with a focus on governance vendor management and resilience
• Knowledge of backup restore recovery and high availability strategies in hybrid/cloud environments
• Strong understanding of Active Directory Azure AD and identity/access management (IAM)

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote:This position is currently designated as remote. However the successful candidate will berequired to work from one of the 50 (excluding U.S. Territories). Employees who areworking in Remote roles will work primarily offsite (from home).An employeemay be expected totravel to the site location as needed.

What We Offer:

Whether youre just starting out on your career journey or are an experienced professional we offer a robust total rewards package with compensation; healthcare wellness retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave flexible work schedules achievement awards educational assistance and child/adult backup care.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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