Leasing Agent

Company: Yugo USA
Community: Crestline Charlottesville
Location: On-site / Charlottesville VA
Position Title: Leasing Agent
Position Type: Full-time / Hourly
Compensation: $17.00 - $18.00 per hour base

Key Objectives of the Role

Yugo is the trusted name for student housing globally. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo we like to do things differently. Its about people planet and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students.

The Leasing Agent reports to the Property Manager and duties include leasing marketing and maintaining positive resident relations at the apartment community. The Leasing Consultant is responsible for all activities related to apartment rentals move-ins and lease renewals including generating and handling traffic leasing apartments qualifying prospects preparing lease documentation and completing move-in procedures in accordance with company policies and procedures.

Key Responsibilities

• Greets prospective clients shows community and performs leasing duties.
• Answers and handles incoming phone calls from prospective new residents current residents vendor/suppliers etc. Completes guest cards and maintains according to established procedures.

• Tour the community and model with prospects and apply product knowledge to communicate property features and benefits to close the sale. Immediately follow-up on prospects that did not close and attempt to close sale again.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.
• Updates required reports concerning move-out notices activity etc. on a daily basis and provides information to the property manager.
• Proof reads all lease paperwork and processes move-ins and move-outs. Organizes and files all applicable reports leases and paperwork.
• Updates reports process applications for approvals. (i.e. credit check rental history etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Consistently implement policies of the community. Represent the company in a professional manner at all the times.
• Accept rental payments and give to the appropriate staff member to process.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Receive all telephone calls and in-person visits. Listen to resident requests concerns and comments.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
• Assist with marketing and sales programs. Maintain market information including amenities facilities and pricing. Prepare for and participate in weekly leasing activity call.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Assist in placing removing/updating banners balloons signs flags etc. Distribute newsletters pamphlets flyers etc.
• Conduct market surveys and shop competitive communities.
• Completes and maintains Fair Housing Certification. Complies with all state federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources.
• Communicates policy and procedure changes with community team members.
• Demonstrate an ability to support and contribute to community team.
• Ability to work a flexible schedule including evenings and weekends.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases addenda reports etc.) are kept in accordance with all legal requirements and company policies and practices.
• Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.
• Uses tools methods & systems to gather and interpret current market and economic trends that may impact the community.
• Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning vendor management cost containment and staffing.
• Performs other duties as assigned and as necessary.

Competencies

• Business Acumen - Understands business implications of decisions. Displays orientation to profitability.

• Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes products and services.
• Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets
• clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively.
• Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data observation budgetary and other financial information to create solutions to those problems.
• Interpersonal Skills - Focuses on solving conflict not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others ideas and tries new things.
• Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
• Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals. Understands organizations strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. develops realistic action plans.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.
• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays or unexpected events.
• Dependability - Follows instructions responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.
• Initiative - Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.

Supervisory Responsibility

• This position has no supervisory responsibilities.

What else

This Job Description serves as a guideline; this list of responsibilities is not intended to be exhaustive and other requests in line with the role may be made of you from time-to-time. This is a supervisory role comprised of leading training and recruiting our next generation of #FutureShapers.

Key Skills & Capabilities

BE BOLD Shows interest in anticipates and responds timely to students and parents needs. Strives to consistently meet service standards.

BE TRUE Plans coordinates and manages internal and external resources to accomplish role responsibilities and/or assigned tasks.

BE OPEN Excellent communication skills in both written and oral English.

BE REAL Takes pride and accountability in accurate reporting motivating fellow Yugoers and being a brand champion.

Experience and Knowledge

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses

• None required for this position.

Education and Experience

• High school diploma GED or equivalent lieu of degree equivalent experience in residential properties rental operations or related business operations is required.
• Residential property rental operations or related business operations experience preferred.

Computer Skills

• Property Management software RealPage or like systems.
• Experience with MS Office Outlook MS Word and Excel.

Physical Demands

• While performing the duties of this job the employee is regularly required to see hear talk and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit stand walk climb or balance occasionally must stoop kneel crouch or crawl and sometimes to use their sense of smell.
• Must regularly lift and/or move up to 10 pounds.

Work Environment:

• The noise level in the work environment is usually moderate.
• Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings

Expected Hours of Work

• Offices are open on Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required.

Travel

• Travel is minimal. When required it is primarily local during business hours

Additional Eligibility Qualifications

• None required for this position.

Note: This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Compensation and Benefits: This position offers a competitive salary bonus eligibility and opportunities for advancement and growth.

This position is eligible to participate in the Yugo USA benefits plan. This includes:

• Competitive and flexible medical dental and vision plans
• Competitive 401K match
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Paid vacation time and holidays
• Paid parental leave
• Paid sick leave for all employees
• Summer Friday program for corporate positions
• MOJO monthly team events
• EAP and LifeCare program for employees and family members
• Paid volunteer time
• Voting leave
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• And more!

The Yugo team is a force for good and our mission is to harness this passion to deliver an extraordinary living experience supporting the transition to and from student life! Its a big job but you will be part of a team of awesome Yugoers across the globe who will support you to ensure were consistent in the service we provide to our students.

So if you are currently looking for an exciting new opportunity where no two days are the same we would love to hear from you. Click apply now! We cant wait to meet you!

EXCITING NEWS: Campus Advantage is now part of Yugo!

In September 2025 Campus Advantage joined forces with Yugo the worlds first global student housing operator. This strategic acquisition brings together two industry leaders to create a powerhouse in student living now operating nearly 40000 beds across 88 properties in 28 states. The transition to Yugo U.S. means more opportunities more innovation and a stronger commitment to delivering exceptional experiences for students and team members alike.

Why is this awesome Because Yugo is global growing and grounded in purpose. With a presence in over 14 countries and 120 cities Yugo is redefining student living through its Live Your Best Life program which focuses on sustainability (YugoEco) professional development (YuPro) and personal growth (YuGrow). Yugos culture is inclusive bold and future-focusedmaking it an inspiring place to work and grow.