Role Title:Insight Manager

Hours:35 hours per week MondayFriday

Salary:54338 - 67923 per annum(depending on experience)

Contract:Permanent

Location:Dartford / Agile

Interviews will take placeonweekcommencing19thJanuary

Wereon a mission to become a truly data-driven organisation using insight to make smarter decisions improve services and ensure the voices of our customers are heard at every step.

As our Insight Manager you will lead our Business Insight function transforming data into meaningful stories that drive action. You will shape how we understand performance customer sentiment and the wider sector picture ensuring insight playsa central rolein shaping our strategy and continuous improvement.

This is both a strategic and hands-on role developing advanced analytical outputs and championing how insight is used across the a small but skilled team of Insight Analysts supporting transformation projects benchmarking performance and ensuring thecustomervoice influences decision-making at every level.

Youlljoin our forward-thinking Transformationdirectoratea collaborative group working to deliver impactfulorganisationalchange. As Insight Manageryoullhelp ensure our colleagues have the insight research and customer intelligence needed to truly make a difference.

Whatyoullbe doing:

• Leading our Insight Teamprioritisinganalytical projects aligned to corporate strategy and business need

• Applying advanced quantitative analysis to turn data into actionable insight that tells a compelling story

• UsingHousemarkand wider sector intelligence to measure performance benchmark andidentifyemerging challenges

• Leading the delivery of Tenant Satisfaction Measures from survey results analysis and performance improvement

• Championing the embedding of customer segmentation across the business to inform service design and decision-making

• Designing and delivering primary research projects and deep-dive insight to support service improvement

• Ensuring customer data and insight are represented across transformation projects and strategic initiatives

• Working closely with the Data Team to strengthen reporting andprioritiseimprovements to customer data quality

• Supporting senior leadership with evidence-based recommendations contributing to papers and committee discussions

• Leading business-wide sharing of insight clearly communicating what we learn and why it matters

Werelooking for someone with:

• Strong experience in quantitative research advanced analytics and turning data into actionable insight

• Excellent communication skills with the ability to simplify complex information for non-technical audiences

• Experience influencing senior stakeholders and driving performance improvement through data

• Practical knowledge of customer and business insight within service-led environments

• Expertisewith analytical tools ( R SAS) and understanding of good data governance

• An innovative and curious mindset confident to challenge the status quo and explorenew approaches

• Experience managing or developing analysts leading a collaborative culture withhigh standards

For moreinformationpleasetake a lookat the job description:

About us

At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impacton the lives of our customers and the neighbourhoods we serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.

Our Values:

• Ownit:We take responsibility for our actions and decisions ensuring that we deliver on our promises to our customers and communities.

• Bettertogether:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.

• Lead byexample:We strive to sethigh standardsin everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Whyjoinus

Joining Moat means being part of a friendly team that cares about doinggreat work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!

Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits.Our employee benefits: what we can offer you ()

InterestedWedlove to hear from you!

If you think this role is a good fit for you andyoureready for an exciting new challenge please fill out the online application form on our website byTIMEonDATE.We will reach out via email if we would like to invite you for an interview.

Itsreally importantthat you provide as much detail as possible inyour to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

If you require anyadditionaladjustments to the recruitment process please email