Manager, Customer Excellence

Greetings from the manager

Wereexcited to introduce this new role within our North American sales organization. The Commercial Excellence Managerwilldrive strategic initiatives that enhance our commercial capabilities andoptimizesales performance.Werelooking for a collaborative professional who is passionate about enabling sales excellence and motivatedby continuousimprovement. Ifyoureready to help us shape the future of our sales organizationwedlove to hear fromyou.-Mark Goodman Area Sales Director North America

What you will do

• Implement defined sales processes and tools within the North American sales area to enable defined ways of working use of technology and alignment with other Sales Areas

• Identifycommercial requirements and customer needs within for the Sales Area and provide internal input to guide future developments

• Identifyand implement best practices across sales teams

• Monitor key performance indicators for the Sales Area on sales performance market conditions and team progress benchmark with other Sales Areas andmaintainaction plans

• Ensure effective implementation of sales initiatives including customer segmentation category strategies productmanagementand development as well as pricing approach in close collaboration with other involved functions

• Promote a culture of continuous improvement by encouraging multi-directional feedback related to development

• Collaborate within the functional level development team to bring the Sales Area perspective to organizational development topics. Additionallyresponsiblefor launching development initiatives and tasks within the Sales Area.

Who you are

• You have 3 to 5 years experience in asalesrelated function and ideally experience in developing an area or team

• You have university degree or equivalent level of experience

• You havedemonstratedsuccess inidentifyingand implementing best practices as well as process development

• You have a mindset geared towards efficiency agility and streamlining

• You have good team co-operation skills

• You coordinate and communicate effectively in challenging situations

• Youdemonstratereadiness for change and taking initiative

• Youpossessrelevant sales system experience including those systems currently in use within the sales team

• You are fluent in English

Thisiswhatweoffertoyou

• Ameaningfuljob:WehaveaninspiringpurposeWerenewtheeverydayfor afuturebeyondfossils.Ourworkisimpactfulandtransformative.

• Acaringcommunity:Ourcommunityisbuiltongreatteamspiritandsharedcommitment.Wecareabouteachotherandthewell-beingofourcolleagues.Wesupportthework-lifebalanceofallouremployees.

• Developmentopportunities:Weofferyougreatopportunitiestolearnandgrowthroughoutyourcareer.Weareaninternational multi-businessorganizationofferingplentyofavenuesfor personalgrowth.

• Responsibleemployer:Sustainabilityis atthecoreofeverythingwedo.Wearecommittedtoambitious science-basedsustainabilitytargetsinallareasfromclimatechangemitigationtoenhancingbiodiversity.Wefosterdiversityandinclusivityofferingaworkenvironmentinwhicheveryonecanbethemselves.

Salary range:00USD/ yearbased on qualifications and experience

UPM offers a comprehensive benefits package which includes the following:

• Health insurance: comprehensive medical dental and vision plans

• Other insurances: disability coverage life and AD&D insurance

• Retirement plan: 401(k) with company match and employer retirement contribution

• Paid time off:15 daysof paid time off plus 13 company holidays

• Bonus: annual performance-based short-term incentive plan

• Other: professional development opportunities

Learn about ourRewardingandourWays of working

Additionalinformation

Thisposition will either be based in the Naperville ILofficeora remotehome-office basedposition.

Travel requirements:Occasional

The position holder will report toDirector Area Sales North America- Mark A Goodman.

For further information about the role please contactMark AGoodmanAreaSalesDirector forNorth Americaatemail:or tel. 1 (630)

To apply pleasesubmityour CV byJanuary8 2026.Please note that we accept only applicationssubmittedthrough our online application system. We begin reviewing applications as they are received and you may be contacted before the application deadline.

For supportwithsubmittingyour application please contact our HR Service Center ator tel. .

This Job Description is intended to be aguide andis not intended to be a contract of employment explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expectedofall employees. Other duties may be assigned as needed.

UPM North America is an Equal Opportunity Employer.

UPMis a material solutions company renewing products and entire value chains with an extensive portfolio of renewable fibres advanced materials decarbonization solutions and communication papers. Our performance in sustainability has been recognized by third parties includingEcoVadisand the Dow Jones Sustainability Indices. Weoperateglobally and employ approximately 15800 people worldwide with annual sales of approximately 10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

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