Senior Education Account Representative
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
Account Manager Education
Job Description
When you join Dow Jones you become part of one of the most dynamic creative and savvy news and information companies in the world. As a global leader in news and business intelligence were newswires websites newspapers apps newsletters databases magazines radio and television--including some of the widest-read and most-respected brands such as Factiva The Wall Street Journal and Barrons. Our media inform the discussions and decisions that are vital to the worlds commerce while our databases make the business world more transparent allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages we enlighten and inspire audiences with authoritative differentiated and trusted content.
Our corporate subscriptions team is seeking an account manager to drive customer retention and revenue expansion. This role requires a mix of relationship management problem-solving and strategic growth skills
Customer Success Manager
Drive renewals reduce churn and upsell where appropriate within the assigned account base of education customers
Grow education client portfolio through new business
Act as a trusted advisor maintain regular communication with customers
Provide training resources and best practices to maximize adoption across education clients
Organize workshops and webinars to improve proficiency of subscription offerings.
Address customer concerns and challenges proactively to drive future retention and growth
Achieve individual revenue or seat targets
Gather customer feedback to enhance new product development
Advocate for customers internally by work with product support and marketing teams
Use platforms such as Salesforce and other sales-related resources to track health of sales pipeline
Stay up-to-date on Dow Jones suite of enterprise subscription solutions
Attend (where appropriate) industry trade shows and events
Skills & Experience
7 years of experience
Strong ability to build and maintain relationships with clients
Experience acting as a trusted advisor to ensure customers maximize the value of the product
Ability to stay up-to-date on product offerings (Dow Jones enterprise subscription solutions)
Experience gathering customer feedback and collaborating with internal teams (Product Support Marketing) to drive improvements
Background in subscription-based sales or enterprise account management
Proficiency in Salesforce or other customer success platforms
Experience working with higher education K-12 institutions or libraries
Background in training instructional design or educator engagement
Business Area:
Dow Jones - Media SalesJob Category:
SalesUnion Status:
Union rolePay Range: 90000.00 - 110000.00We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
Senior IC
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- Customer Service
- Communication skills
- Cold Calling
- Math
- Retail Sales
- Account Management
- Outside Sales
- Relationship Management
About Company
Dow Jones is the definitive source of premium business news, data and intelligence that moves markets and minds. Dow Jones helps you cut through the noise and act with clarity. Whether you're navigating risk, seizing market opportunity, or staying ahead of global events, Dow Jones giv ... View more
