Director, Product Management (AI Agents)

Nextiva is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management AI Agents Platformto lead the strategic vision development and go-to-market execution of our next-generation agentic platform enabling intelligent multi-channel AI agents that deliver seamless communication experiences for businesses.

This is a high-impact leadership role driving the evolution of Nextivas AI capabilities. You will oversee the product lifecycle for the AI Agent Platform bridging innovation from our engineering teams with market needs across sales marketing and customer success.

Key Responsibilities:

Strategic Leadership

• Define and drive the product vision strategy and roadmap for Nextivas AI Agent Platform focusing on scalable modular agentic solutions.
• Lead and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption engagement and business impact of AI-driven products.

Product Development & Market Expertise

• Deeply understand the agentic AI ecosystem including intelligent virtual assistants (IVAs) conversational AI and multi-agent architectures.
• Identify and prioritize use cases such as payment collection FAQ support and transactional agentsacross communication channels (voice chat SMS).
• Collaborate closely with engineering and data science teams to design and deliver robust high-performing AI agents.
• Stay at the forefront of AI innovation understanding emerging technologies tools and frameworks in the agentic and LLM space.

Cross-Functional Collaboration

• Serve as the product liaisonbetween the India-based development teams and the U.S. go-to-market organization.
• Work directly with sales marketing and customer successto translate complex AI capabilities into clear value propositions.
• Ensure internal teams are equipped to position demo and sell AI agent products effectively.
• Drive collaboration on documentation enablement and customer education for AI product launches.

Customer & Market Engagement

• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer-facing evangelistfor Nextivas AI capabilities participating in client meetings product demos and industry events.
• Build strategic relationships with external partners and platforms in the AI ecosystem.

Qualifications

• 10 years of product management experience with at least 4 in a leadership capacity overseeing AI SaaS or communication platform products.
• Strong understanding of agentic AI systems LLM orchestration and enterprise AI deployment.
• Proven success leading cross-functional teams and scaling products in complex global environments.
• Experience working in customer-facing roles; able to articulate complex technology in simple outcome-driven narratives.
• Background in UCaaS CCaaS or communication-centric software products strongly preferred.
• Excellent communication and leadership skills with the ability to bridge technical and business domains.
• Bachelors degree in Computer Science Engineering or related field; MBA or advanced degree preferred.

What Youll Bring

• A passion for AI-driven customer engagement and automation.
• The ability to translate vision into strategy and strategy into execution.
• A growth mindset and a collaborative leadership style.
• Comfort operating in a fast-paced globally distributed organization.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

The expected hiring range is $160000-$255000. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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