Chief Customer and Marketing Officer

Were entering an exciting new chapter at Chubb Life New Zealand growing fast lifting our game and setting ourselves up to be the best in market. This newly created role is a key part of that future.

As our Chief Customer & Marketing Officer youll steer customer-centric operations Group comprising call centre operations for new business and underwriting service and retention claims ensuring exceptional experiences across all touchpoints of the customer journey.

Reporting directly to the CEO youll lead a wide portfolio customer engagement insights complaints service and retention brand marketing strategy and more. This is a genuinely enterprise-level role with real influence. Youll partner at the highest levels of the business locally and regionally drive excellence and play a critical part in positioning Chubb Life NZ for long-term sustainable growth.

Were looking for a dynamic leader with energy commercial smarts and a passion for creating and driving exceptional customer engagement and marketing initiatives. Someone who thrives in a change environment brings fresh thinking and understands what great looks like in a global multinational organisation.

Youll champion customer-first culture sharpen our market presence build data-driven decision-making and deliver initiatives that lift retention loyalty and brand reputation.

If you want to help shape a modern customer-led insurer one thats growing ambitious and backed by one of the worlds largest insurance groups this role will give you the platform scope and influence to make a real mark.

In this key role youll:

• Lead customer marketing service and retention functions end-to-end lifting performance and shaping a customer-first culture across Aotearoa.

• Drive data-led decision making using insights analytics and market intelligence to improve engagement loyalty brand impact and measurable business outcomes.

• Champion a seamless high-quality customer experience across all touchpoints from claims to underwriting ensuring fair conduct strong service and consistent messaging.

• Build and execute marketing brand and customer strategies that strengthen retention deepen relationships and support Chubb Life NZs growth ambitions.

• Partner directly with the CEO SLT and global teams to influence enterprise priorities lead change and deliver initiatives that position Chubb Life NZ as a top-performing insurer.

To be successful and grow in this role you will ideally bring the following:

• Proven executive leadership experience running large multi-functional customer or marketing operations within financial services or complex regulated environments.

• Strong background in customer experience journey mapping service delivery and designing customer-centric strategies that enhance trust reputation and advocacy.

• Expertise in operational excellence including complaints management quality assurance regulatory compliance and driving consistently high service standards.

• Deep understanding of consumer marketing brand management digital engagement and the ability to turn insights and analytics into commercially impactful action.

• A confident forward-thinking leader who can drive organisational change inspire high-performing teams and bring creativity innovation and pace to a growing business.

Location:

Wellington or Auckland (Takapuna)

Role Type

Full Time Permanent

Benefits on offer when you join Chubb Life NZ

• Flexible working

• Group Life Trauma Income Healthcare and Travel Insurance

• Additional annual leave

• Bonus Stock Purchase options

• Wellbeing subsidy and partner discounts

• Endorse my cause & payroll giving

Chubb Life NZs commitment to you

• We will demonstrate care for our people and selflessly support your growth and development.

• We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone regardless of location.

• We invest in our people through great work experiences opportunities for projects and assignments and a commitment to formal development.

Why youll love working for Chubb Life

Chubb Life is the international life insurance division of Chubb the worlds largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific Latin America Europe and the Middle East.

At Chubb Life Insurance New Zealand were committed to providing high-quality insurance products and services that help protect New Zealanders.

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed respected and valued where we wear our Rainbow Tick with pride.

We place customers at the heart of what we do. We support our customers by listening and understanding their needs communicating honestly and clearly and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong.

Learn more aboutLife at Chubb

Our Values

Across the world Chubb is guided by our five key values

• Integrity Customer focus Respect Excellence Teamwork
  
  

Applications are reviewed as they are received and as such the role may close prior to the deadline date.

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