Site Manager (Tel Aviv)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA companies partner with Xsolla to help them fund distribute market and monetize their games. Grounded in the belief in the future of video games Xsolla is resolute in the mission to bring opportunities together and continually make new resources available to creators. Headquartered and incorporated in Los Angeles California Xsolla operates as the merchant of record and has helped over 1500 game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win developers have all the things needed to enjoy the game.
For more information visit .
Xsolla Club is our new members-only space designed to bring creators startups and gaming professionals together. It is a curated hub for collaboration events talent development and community building a physical extension of Xsollas mission to empower the global gaming industry. Our Tel Aviv pilot location will serve as a flagship environment where innovation networking and opportunity converge.
ABOUT YOU
We are looking for a Site Manager who is operationally rigorous service-focused and highly organized to lead our new Xsolla Club Tel Aviv location. The ideal candidate thrives in a fast-paced highly collaborative and exceptionally dynamic environment. You are motivated by building teams and systems from the ground up ensuring operational excellence and delivering an outstanding member experience for creators startups and gaming professionals.
Success in this role requires strong leadership operational management vendor and facilities oversight and P&L ownership. The ideal candidate has deep experience in venue coworking hospitality or multi-tenant site operations along with the ability to implement processes manage budgets coordinate cross-functional teams and ensure flawless readiness for launch and ongoing operations.
If youre passionate about creating high-performing community spaces delivering exceptional service and supporting the gaming ecosystem and you love building innovative environments that bring developers and creators together we would love to hear from you!
Responsibilities
- Own end-to-end site operations and P&L; deliver revenue margin and service targets.
- Hire lead and coach a core team (Events Community Technical) and oversee contractors (front-of-house cleaning security F&B).
- Plan and execute all opening readiness: access control POS ticketing Wi-Fi/AV safety checks staffing SOP development.
- Establish service standards and daily floor routines to ensure exceptional member experience.
- Manage facilities and vendors; enforce SLAs preventive maintenance and rapid incident response.
- Oversee safety/EHS local compliance and permits (occupancy alcohol) with accurate documentation.
- Supervise IT/AV and access systems; maintain uptime and manage a helpdesk queue with ticket-resolution SLAs.
- Coordinate space readiness and staffing for events in partnership with the Events Manager.
- Support membership growth: conduct tours support onboarding track utilization analyze churn and collaborate with sales.
- Operate the Club Points commerce model: reconcile usage and top-ups with Finance; ensure reporting accuracy.
- Manage inventory for bar/café/merch; uphold stock control procedures.
- Produce weekly/monthly reporting and forecasts; own KPIs (member growth utilization NPS/CSAT revenue vs. budget controllable costs uptime/SLA).
- Serve as on-call incident lead for emergencies and after-hours issues.
Qualifications (Required)
- 58 years in venue coworking hospitality or multi-tenant operations.
- Minimum 2 years leading on-site teams.
- Demonstrated P&L ownership including budgeting forecasting and cost control.
- Experience launching or opening new sites or managing major program turnarounds.
- Strong vendor facilities and compliance management; working understanding of EHS and risk principles.
- Practical IT/AV literacy (network/Wi-Fi meeting rooms displays access control).
- Data-driven operator with strong Google Sheets/reporting capabilities.
- Familiarity with POS CRM helpdesk and access systems; JIRA experience is a plus.
- Excellent communication stakeholder management and ability to stay calm under pressure.
- Fluent Hebrew and English (spoken and written).
- On-site SunThu (approx. 95) with occasional evenings/weekends; on-call availability for emergencies.
- Eligible to work in Israel (no visa sponsorship available).
Qualifications (Preferred)
- Degree in a related field.
- Certifications: First Aid/CPR Fire Warden responsible alcohol service.
Equal Treatment Statement:
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender language sexual orientation national origin genetics political beliefs disability age marital status social background or other characteristics.
Applicants are encouraged to inquire about their rights under applicable privacy laws (Israel). If you have questions regarding our hiring practices please contact emailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Computer Skills
- Lean
- Management Experience
- Process Improvement
- Warehouse Distribution Experience
- OSHA
- Process Management
- Training & Development
- LIHTC
- Leadership Experience
- Property Management
- Supervising Experience
About Company
Find out how you can launch, monetize and scale your video games worldwide, with no upfront costs, using Xsolla's comprehensive suite of tools and services.
