Volunteer Program Coordinator
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Job Location:
Oakton, VA - USA
Yearly Salary:
USD 52000 - 57000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
For more than 60 years PRS now HopeLink Behavioral Health has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health crisis intervention and suicide intervention services we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.
SUMMARY STATEMENT OF POSITION:
The Volunteer Program Coordinator (VPC) is responsible for providing direct support to Crisis Representative volunteers during their scheduled shifts. The VPC ensures volunteers are provided immediate and direct support during training and scheduled shifts.
PRIMARY DUTIES:
Participate in the Virtual Call Center by greeting and connecting with Volunteers as they arrive and during their shift to maintain support.
Provide volunteers with weekly updates about any programmatic or operational changes.
Facilitate communications with Shift Supervisors and volunteers alike and provide debriefing and emotional support after a call when necessary to volunteers and interns.
Communicate important updates to volunteers on shift via Microsoft Teams Five9 and other CrisisLink specific platforms.
Audit call reports for accuracy and provide written and verbal feedback where appropriate.
Check in with volunteers on shift by using virtual call center shift plan and reach out to those absent from their shifts.
Provide technical support on tools and platforms used with CrisisLink (i.e. computer and phone systems).
Provide a safe environment for volunteers to self-disclose seek consultation and appropriately address concerns.
Provide support as needed during onboarding and training of new volunteers during live training sessions.
Manage important training deadlines for volunteers and send written reminders before training sessions and when asynchronous materials are due.
Provide ongoing training support to ensure Quality Assurance objectives are met.
Maintain 3 hours per week of hotline or chat coverage to ensure skill maintenance and awareness of current stressors and experiences provide crisis services.
ESSENTIAL COMPETENCIES:
Adaptability to changes in environment and situations
Strong and effective communication skills and accepts criticism and feedback
Dependability by following instructions responds to management direction and keeps commitments
Meets attendance punctuality guidelines
Maintains emotional self-awareness and manages relationships positively
Focuses on solving conflict not blaming and building interpersonal relationships
Contributes to building a positive team spirit and exhibits objectivity and openness to others views.
QUALIFICATIONS:
High school diploma or GED. Certified Peer Support Specialist a plus.
Training or at least two years work experience in crisis intervention and/or suicide prevention.
Experience in crisis intervention suicide prevention or other human services preferred.
Experience in remote work environments preferred.
Cultural competence in working with diverse populations.
Ability to work individually and within a team environment and adjust to changes in workflow daily.
WORK HOURS/SITE:
This is a full-time 40 hours per week remote position. Tues-Friday 4 pm-12 am & Saturday 12 pm-8 pm. This role may require schedule flexibility based on when volunteers need support. Evenings weekends and some holidays are required as this is a 24/7 operation. This position is required to attend to the Virtual Call Center and maintain a presence on camera on Zoom.
NOTE: The crisis center operates 24 hours a day seven days a week. HOPELINK CrisisLink will make reasonable efforts to provide staff members with a stable predictable individual work schedule however due to the nature of this work not all schedule accommodations can be made or maintained within the above stated shifts. When scheduled for an on-call 8-hour shift will be reachable via phone between and will return calls to co-workers or supervisors within 15 minutes.
The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission
If youre passionate about helping people achieve mental wellness we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity equity and inclusion.
Where Hope Meets Help.
We are unable to hire in the following states:
California Illinois Massachusetts Michigan New York North Dakota Ohio Oregon Washington Wyoming
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
PRS is a nonprofit providing mental health, crisis intervention and suicide prevention services. We seek to change and save lives in our community.
