2600 Client Services Manager (Operations)
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
McLemore is a well-established professional cleaning company with greater than 55 years of industry experience. We operate in 25 states and offer benefits and opportunities for advancement.
Job Skills / Requirements
Our company is a leader in the professional janitorial services industry dedicated to delivering high-quality cleaning solutions tailored to meet the needs of our clients. Our mission is to enhance the cleanliness and hygiene of workplaces while upholding our values of integrity reliability and customer satisfaction.
Summary
We are seeking aClient Services Managerbased in Florida to join our dynamic this pivotal role you will be instrumental in fostering strong relationships with key clients driving client satisfaction and revenue growth by acting as a strategic point of contact. Your contributions will directly support our mission of providing exceptional janitorial services and driving customer retention.
Responsibilities
Responsibilities include client relationship management service delivery and performance strategic planning and complex issue resolution. This role often involves leadership of customer-focused projects and mentorship for management teams. Frequent travel in the U.S. and Canada is required.
Other responsibilities include:
- Serve as a primary point of contact for key clients understanding their needs and building strong lasting relationships to ensure satisfaction and retention.
- Lead and mentor a team to deliver high-quality services implement best practices for client onboarding and engagement and ensure contractual obligations are met.
- Assess client feedback and performance metrics to identify areas for improvement and make recommendations for changes to products or services.
- Proactively identify client needs and address complex issues and complaints by collaborating with internal teams such as payroll human resources and sales.
- Develop account strategies provide expert advice to clients and identify opportunities for service upgrades cross-selling or upselling to drive business growth.
- Provide continuous leadership and mentorship for professional development of managers to reach succession planning goals.
Qualifications
- Proven experience in relationship management or similar roles within the janitorial hospitality or services industry.
- Ability to communicate and train in Spanish is a plus but not required.
- Strong interpersonal organizational and communication skills to effectively interact with clients and internal stakeholders.
- The capacity to develop long-term account strategies and provide clients with valuable insights.
- The ability to identify client needs resolve complex issues and develop strategic solutions.
- Ability to analyze data and manage budgets effectively.
- Experience using MS Office Outlook and other software systems.
Hiring Requirements
- A willingness to travel domestically and Canada
- Minimum of 6 years of customer relationship management
- Minimum of 5 years of professional cleaning or hospitality experience
- Must have a valid state Drivers License.
- Must have valid U.S. passport to travel outside the country when needed.
- Must pass required criminal background checks drug screen and MVR check.
Benefits:
- Major Medical
- Dental
- Vision
- Life options
- Paid GTL for $100000 at no cost to you
- Paid vacation
- Paid sick days
- Accident Insurance
- Critical Illness
- Hospital insurance
Additional Information / Benefits
Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays
This is a Full-Time positionWork as needed and on call.
Travel is required frequently
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
McLemore is a top provider of daily janitorial and commercial cleaning services in the southeast United States for educational and distribution facilities.
