Community & Membership Manager, Xsolla Club (Tel Aviv)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA companies partner with Xsolla to help them fund distribute market and monetize their games. Grounded in the belief in the future of video games Xsolla is resolute in the mission to bring opportunities together and continually make new resources available to creators. Headquartered and incorporated in Los Angeles California Xsolla operates as the merchant of record and has helped over 1500 game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win developers have all the things needed to enjoy the game.
Xsolla Club is our members-only physical hub designed to bring game creators startups and industry professionals together. It provides a curated environment for collaboration events learning networking and community growth. Our pilot location in Tel Aviv is the first of several global Club spaces built to empower and elevate the gaming ecosystem.
For more information visit .
ABOUT YOU
We are looking for a Community & Membership Manager who is relationship-driven proactive energetic and deeply community-minded. The ideal candidate is passionate about building and nurturing communitiesboth online and offlineand thrives in environments where engagement communication and member experience come first.
You are someone who excels at the full membership lifecycle: attracting prospective members onboarding them effectively fostering ongoing engagement and ensuring long-term retention. You are a confident communicator skilled at managing community programs and comfortable operating across in-club interactions and digital platforms. You enjoy collaborating with the Events team to create a cohesive member journey and take pride in being the primary point of contact for a fast-growing community of creators.
If you love building strong relationships designing thoughtful programs and supporting the gaming community through meaningful engagement we would love to hear from you.
Responsibilities
- Own membership growth and retention targets; build and execute quarterly community plans.
- Lead the full member journey: tours onboarding welcome flows first-30-day activation ongoing engagement renewals and win-backs.
- Operate all community channels: in-club presence Discord/Slack newsletters social platforms (e.g. LinkedIn/X) and content in the Xsolla Club app.
- Run community programs and campaigns (AMAs office hours peer circles dev diaries referral/ambassador initiatives); collaborate with the Events Manager on the broader programming calendar.
- Serve as the primary member point of contact; triage questions and issues maintain response-time SLAs escalate as needed and track all activity in JIRA.
- Create and publish member communications including updates spotlights and guides; maintain a consistent brand voice in both Hebrew and English.
- Promote and educate members on Club Points usage within the app; collect feedback and recommend improvements.
- Manage a small community budget (swag snacks micro-grants); coordinate with vendors volunteers and partners.
- Track and report weekly/monthly KPIs: activation rate MAU/participation event attendance % NPS/CSAT retention/churn referrals; produce insights and recommended actions.
Qualifications (Required)
- 35 years in community management or membership operations (gaming ecosystem coworking hospitality or media preferred) with experience across online and offline engagement.
- Proven success growing and retaining a membership or user base; target-driven and comfortable operating to KPIs.
- Excellent member-facing communication moderation and conflict-resolution skills; confident host and facilitator.
- Hands-on experience with community messaging and basic newsletter/social tools; ability to select lightweight solutions as needed.
- JIRA familiarity (or ability to learn quickly).
- Data-driven operator with strong Google Sheets and reporting discipline.
- Fluent Hebrew and English (spoken and written) with strong writing and editing skills.
- On-site role in Tel Aviv SunThu (95) with regular evening events; no travel.
- Eligible to work in Israel; no visa sponsorship available.
Qualifications (Preferred)
- Degree welcome; practical experience prioritized.
Equal Treatment Statement:
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender language sexual orientation national origin genetics political beliefs disability age marital status social background or other characteristics.
For the Community & Membership Manager position we will request a background check.
Rights Under Applicable Law:
Applicants are encouraged to inquire about their rights under applicable local laws governing hiring practices privacy and employment. If you have questions regarding our hiring practices please contact emailprotected.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
Find out how you can launch, monetize and scale your video games worldwide, with no upfront costs, using Xsolla's comprehensive suite of tools and services.
