Oracle Support Junior Engineer-Service Support
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Job Summary
Position: Application Support Service Desk (User Setup)
Experience: Fresher
Educational Qualification: / MBA / BCA / MCA
Job Location: Noida
Shift: UK Shift & UK calendar will be followed
Mode of Working: Work from Office
Primary Skills:
- Excellent verbal and written communication skills.
- Providing first level support through taking calls and handling the resulting incidents or Service Requests.
Job Description:
- Providing first level support through taking calls and handling the resulting incidents or Service Requests using the incident management and request fulfilment processes in line with Service Desk objectives.
- Comfortable with UK working / holidays Comfortable working in UK shifts.
- Strong customer service focused approach and Excellent phone etiquette.
- Willing to work on support environment.
- Decent Problem diagnosing and analytical skills.
- Excellent verbal and written communication skills.
- Understanding of business intelligence tool and reporting (Standard Modified and Live reports)
- Experience on any Financials modules (GLAP Purchasing AR Order Management FACM ) as a functional.
Total Experience Expected: 00-01 years
Qualifications :
/ MBA / BCA / MCA
Additional Information :
At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Sopra Steria, a major Tech player in Europe with 52,000* employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to- ... View more
