Service Head
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Customer ServiceJob Category:
People LeaderAll Job Posting Locations:
Beijing ChinaJob Description:
Manages other Managers Supervisors and/or individual contributors in a matrix environment and is accountable for conducting effective performance management and meaningful career development conversations. Collaborates with multiple departments on internal strategies and supports organizational objectives and business goals. Guides initiatives timelines approvals and plans. Directs activities for strategic initiatives and serves as a primary point of contact for internal and external stakeholders.
Manages other Managers Supervisors and/or individual contributors in a matrix environment and is accountable for conducting effective performance management and meaningful career development conversations.
Communicates direction for technical customer service processes to managers supervisors and individual contributors and ensures methods align with organizational goals and objectives.
Identifies problem management trends and leads root cause analysis for support incidents.
Collaborates cross-functionally to facilitate the integration of separate help desk teams from separate departments and/or job families into a consolidated help desk function with standard tools processes and staffing.
Responsible for managing operational aspects of their team (e.g. workflow performance and compliance) as well as ensuring achievement of team goals within established timelines and budgets.
Integrates Johnson & Johnsons Credo and Leadership Imperatives into team goals and decision making.
Required Skills:
Preferred Skills:
Cross-Functional Collaboration Customer Alignment Customer Analytics Customer Centricity Customer Experience Management Customer-Support Customer Support Operations Customer Support Trends Developing Others Emerging Technologies Fact-Based Decision Making Incident Management Inclusive Leadership Leadership Managing Managers Root Cause Analysis (RCA) Service Request Management Strategic Thinking Technologically Savvy
Key Skills
- Edp
- IT Business Analysis
- Home Care
- Information Technology Sales
- AC Maintenance
- HR Operations
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
