Housekeeping Supervisor

We are currently seeking a service superstar with a passion for motivating a Team to join our dedicated Housekeeping Team as Housekeeping Supervisor.

We are hiring for multiple positions across Sydney Melbourne and Brisbane!

As our next Housekeeping Supervisor you will:

• Prepare the morning reports showing occupied vacant check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department with the productivity motivation and development of all line Team Members within the Housekeeping department
• Be accountable to the Head of Department for maintaining the productivity of the department within the budgetary guidelines
• Coordinate all work activities on a shift-to-shift basis ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters ensuring that optimum number of Team Members is achieved within budgetary guidelines and understanding visa condition and working rights
• Assist in the recruitment and selection of Team Members for the department when required
• Organise skill training for housekeeping team members in conjunction with the Talent and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to Work Health and Safety regulations
• Assist in controlling of all housekeeping inventory including chemicals linen and supplies
• Assist in controlling of all housekeeping team member uniforms ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints ensuring that follow up is completed and the Executive Housekeeper is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards 
• Liaise closely with the Front Office Manager and the Maintenance Manager / department to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
• Participate in scheduled training and development programs provided by the property to improve self and department standards and attend departmental meetings as required
• Conducts timely performance development appraisals for housekeeping team members 
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
• Ensure all team members (and self) handles all amenities chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications :

• Exceptional attention to detail with previous Housekeeping leadership experience 
• Excellent communication interpersonal and time management skills with a friendly and outgoing personality
• A quick thinker who can think on the spot to ensure the day runs as smoothly as possible
• Excellent grooming and presentation skills
• A person who is not only a leader but also a team player that will be hands-on in order to see their team succeed

Additional Information :

$68864 - $75000 based on working days and penalties applicable as per the Hospitality Industry General Award

Remote Work :

No

Employment Type :

Full-time