Senior Repair Agent 1st Shift
Share
Job Location:
Lancaster, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Senior Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include providing work direction and product repair training to a team of repair agents. They also manage the work-in-progress (WIP) units.
At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success youd be a great addition to our team.
Key Responsibilities
At Best Buy we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success youd be a great addition to our team.
Key Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Leads a team of repair agents provides work direction and leads repair training for a specific product category.
- Diagnoses orders and installs product and parts for repair.
- Contacts customers with quotes for repair and answers questions regarding cost product installation and operation.
- Completes routine functionality and quality testing on all products.
- Partners with Team Assistants and Repair Agents to manage work-in-process (WIP) repairs.
Basic Qualifications
- Able to stand and sit for long periods of time
- Able to work in a fast-paced environment
- Able to work in a non-climate-controlled environment
- Able to lift weight up to 50 pounds with or without accommodation
- 6 months of experience facilitating training on diagnosing and repairing consumer electronics and/or appliances
- 9 months of experience diagnosing and repairing consumer electronics and/or appliances
Preferred Qualifications
- Consumer Electronics and/or Appliance Manufacture Repair Certification
- Sealed System Certification applicable to appliances
- 6 months of experience using Best Buys Star and Smart Parts system or Parts Inventory System
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
Take a minute to explore current opportunities and find the perfect job for you. You can also create an account or sign in to manage your candidate profile, applications and saved searches.
