NT Customer Service Analyst JJMT Neurovascular
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Job Location:
Irvine, CA - USA
Monthly Salary:
$ 65000 - 104650
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Non-Technical Customer ServiceJob Category:
ProfessionalAll Job Posting Locations:
Irvine California United States of AmericaJob Description:
Johnson & Johnson MedTech Neurovascular division is currently seeking aCustomer Service Analyst NT. This position is located in Irvine California and has a hybrid work schedule of 2-3 days a week on-site.
At Johnson & Johnson we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented treated and cured where treatments are smarter and less invasive and solutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at Summary: The analyst is the liaison between Customer Service and the Commercial organization in the development coordination & execution of commercial programs to accelerate growth. This individual is responsible for order and program execution tracking and analysis of data report preparation and delivery as well as end-to-end business process review to identify and address opportunities for operational financial and technological improvements/efficiencies. Responsibilities include providing subject matter expertise in the areas of order and program management and demonstrating detailed understanding of the business to support commercial objectives strategy and current programs and pathways. This individual must demonstrate the following behaviors in their role: demonstrated customer comes first mentality; function independently on a day-to-day basis embraces teamwork with team-oriented personality; proactively seek resolution of problems assume roles on teams and projects within and across departments and functions; adapts and implement changes quickly. Under limited supervision and in accordance with all applicable federal state and local laws/regulations and Corporate Johnson & Johnson procedures and guidelines this position: Collaborate cross-functionally with Commercial teams (Marketing Sales Contracts Customer Service HCC Legal Finance Supply Chain Distribution) to drive growth in commercial programs. Implement order management process with Johnson & Johnson Health Care Systems (JJHCS) business partners to ensure timely order entry accuracy and efficiency on all disposables orders consignment and trunk stock orders. Develop maintain and use monthly dashboards trackers and/or metrics that drive impactful continuous improvement in support of the business strategy and to ensure compliance with all program policies and guidelines. Responsible for maintaining product eligibility in the system coordinating with Commercial organization on the criteria and process to ensure an efficient and compliant process. Partner with various business partners (Customer Service Supply Chain and Commercial team) to troubleshoot and resolve order issues. Lead or participate in multiple projects by completing and updating project documentation; managing project scope; resolving daily priorities; ensuring efficient and timely delivery of project tasks; and maintaining third-party relationships. Champion knowledge of applicable HCC Legal and SOX requirements through updating policies and liaison with appropriate experts/leaders within J&J. Support ongoing development and implementation of Commercial deployment strategies. Develop goals & objectives and personal development plans. Perform additional related duties and take on additional projects as required. Responsible for ensuring personal and company compliance with all federal state local and company regulations policies and procedures. Understand and navigate the needs and expectations of multiple partners. Performs additional duties assigned as required. Bachelors Degree in Business Finance Sales Marketing Contracting Communications or related field. A minimum of 2 years of dynamic experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA-regulated industry. Very strong computer skills and knowledge of various ERP systems such as SAP Excellent written oral and presentation skills (Word and PowerPoint). Proficient Excel skills required including dashboard creation v-lookup and pivot tables. Strong analytic skills problem solving/improvement and critical thinking mentality. Proven leadership skills including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve team results Work self-sufficiently with minimal direction Work in a sophisticated team environment Ability to handle conflicting priorities and meet deadlines and deliverables Ability to present detailed data in a clear and concise manner Strong organizational skills and the ability to manage complexity Knowledge in contracting business processes Excellent interpersonal and negotiating skills Detailed oriented and adapts to changes promptly. Ability to work collaboratively in a dynamic environment building cross-functional partnerships to support customers Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via Internal employees contact AskGS to be directed to your accommodation resource. Required Skills: Preferred Skills: The anticipated base pay range for this position is : Additional Description for Pay Transparency:Job Responsibilities:
Qualifications:
IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
