Program Supervisor, Full-Time

The Program

At Taproot Community Support Services were a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day with a voice in shaping Taproots future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation we harness business for good. Since 1983 weve grown steadily now delivering support across Alberta British Columbia and Ontario through more than 90 contracts.

Our 700-plus employee-owners live by five shared values: we are stronger together we lead with optimism we embrace challenges we respect every voice and we go above and beyond. Guided by these principles we deliver more than 125 community-based services each year. We walk alongside about 1600 children youth families and people with diverse abilities with revenues exceeding $50 million.

The Transitional Outreach Program offers transitional supported living services for at-risk youth (aged 17 and 18-year-old with impaired intellectual functioning FASD Autism which affects their adaptive functioning) who are currently under the supervision of MCFD and eligible for CLBC services at age 19. The youth may be disconnected from positive family/community supports and require intensive specialized support to work through their challenges which may include substance misuse homelessness alienation from school violence physical and mental health isolation sexual exploitation criminal activity and/or gang involvement.

Following a Housing First model first priority is securing safe permanent affordable housing as quickly as possible. Workers then assist youth in locating accessing and using easily-accessible and user-friendly community-based supports with minimal barriers (paperwork waiting lists and eligibility requirements) to maintain their housing and avoid homelessness.

The Position

The Program Supervisor (PS) is responsible for ensuring program operations including the service of persons-served comply with CARF-accreditation funder-based contacts Taproot policies and procedures and applicable standards and legislation. As well as ensure use of best practices in quality care when supporting persons served.

The PS also work directly with persons served and their families/care teams and liaise with funders community partners and other agencies.

Scheduling:
One (1) permanent full-time position working 40 hours per week:
Monday through Friday 0900-1700 with some flexibility required to meet the operational needs of the contracted providers
Requires the full ability to perform on-call duties

In Your Role You Will

Assist the Program Manager with hiring orienting supervising and professional development of transitional supported-living program staff.
Ensure facilities and equipment are in place to operate the program and that program facilities are maintained and pass inspections per established standards and procedures.
Ensure staff focus on the health welfare safety and security of service recipients and staff.
Coordinate work and assign referrals.
Collaborate with the Program Manager on program development formulation of policies and procedures and program evaluation.
Serve as advocate for youth served and liaise with external agencies/professionals.
Represent the program and/or agency in the community as well as with government agencies families/caregivers and funding bodies; network with other agencies organizations individuals and community groups for the benefit of the service recipients and program.
Prepare/provide reports and supervise staff submission of expense claims and time sheets.
Support nutritional food plans in program and off-site.
Use appropriate crisis prevention and intervention standards and practices.
Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
Facilitate regular staff meetings.
Provide on-call and emergency response as required.
Perform miscellaneous job-related duties as required.

*** Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Diploma or Degree in Social Work Child and Youth Work Sociology or Psychology or other social services etc.
Minimum 3 years recent related social services experience
Minimum 1 year supervisory or management experience
NOTE - Other combinations of education and experience may be considered.

Valid CPR/First Aid
Valid BC Drivers License with clean drivers abstract and a reliable vehicle
Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate (or willing to obtain during probationary period)
Proactive Procedures Behaviour Strategies Foundations and Positive behavior supports experience is an asset
WHMIS and Food Hygiene and Sanitation certificates an asset
Ability to comprehend information and communicate effectively both orally and in writing (in English) including business communications and basic mathematics.

What Taproot Community Support Services Does

At Taproot your passion for helping others can truly make a difference. As an employee-owned company we value collaboration learning and innovation. Our strength-based approach guides both our care and how we support each other. Join a team where your voice matters and together were building a company were proud of.

Our Employees Enjoy

Employee ownership from day one through our EOT with opportunity for profit-sharing dividends
Work/life balance
Learning and career development opportunities
Competitive wages and salaries
Paid vacation and benefits for eligible employees
Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
Matching RRSP plan for eligible employees within Alberta
Professional development opportunities and job-related training
Employee and Family Assistance Program
Long Service Milestone rewards
Employee referral bonus program
A values-driven workplace as a Certified B Corp were committed to using business as a force for good

For more information on Taproot Community Support Services visit our website:

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.