Desktop Support Representative I

Pay Range: $28.00 - $32.00

Why choose us

Calista Brice is owned by Calista Corporation an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaskas Indigenous peoples. Our work directly contributes to advancing the social cultural and economic welfare of over 35000 Alaska Natives in the Calista Region.

What does Calista Brice do

Calista Brice is a dynamic family of 20 companies tackling the toughest challenges in construction engineering and environmental services. Founded in 2012 and backed by over 60 years of industry experience weve grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms.

Our team provides centralized services for our companies such as IT HR and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team youll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities.

What can you expect

As the Desktop Support Representative I you will work on site in Anchorage AK and will provide first-level technical assistance to Calista Brice end users by installing maintaining troubleshooting and repairing desktop systems software peripherals and related technology. Working under the direction of the Desktop / Endpoint Manager this position supports daily IT operations through timely response to service requests accurate documentation and effective customer service. You will ensure that all technology issues are addressed in accordance with established procedures service levels and security requirements. This role contributes to the organizations operational efficiency by assisting with user setups equipment deployment system updates and continuous improvement of IT processes. Travel to various company locations may be required to deliver on-site support.

How will you do it

• Provide technical troubleshooting repair upgrades and maintenance of desktop systems through phone remote access and on-site support.
• Document service activities and maintain accurate logs of repairs fixes and system changes.
• Monitor and track assigned service requests to ensure completion within required timelines.
• Recommend system or application adjustments to improve reliability and prevent recurring issues.
• Communicate with customers about service status recurring issues and recommended solutions.
• Provide basic technical training and guidance to end users.
• Participate in ongoing training to maintain current knowledge of desktop technologies and support processes.
• Configure and deploy hardware software and related equipment for new users.
• Travel to client sites as needed to provide on-site support.
• Create and update IT documentation procedures and reference materials.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

Supervisory Functions:

This position does not have supervisory responsibilities.

Knowledge Skills & Abilities

• Knowledge of Desktop Services and Support environments best practices and security requirements.
• Knowledge of Microsoft Office applications and other standard business applications.
• Familiar with Remote Access products (Microsoft Remote Desktop Citrix ShareFile GoToMeeting).
• Knowledge of LANs WANs TCP/IP and networking configuration and components.
• Knowledge of basic computer programming commonly used concepts practices and procedures of computer science.
• Excellent skills related to the diagnosis and resolution of IT-related issues.
• Ability to install configure maintain and upgrade desktop hardware and software applications.
• Excellent organizational and time management skills with the ability to prioritize multi-task and confidentially process and maintain data with accuracy.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group.
• Ability to provide a high level of customer service including active listening prompt service and follow-up. Ability to convey information clearly effectively and professionally.
• Ability to assist Users in choice of appropriate hardware and software desktops laptops tablets smartphones scanners printers.
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to learn and understand corporate policies and procedures and how they relate to Calista Brices goals.
• Highly self-motivated; able to work on own initiative.
• Ability to work effectively in a stressful environment.
• Ability to operate a motor vehicle in a safe and efficient manner.

Who is Calista Brice LLC looking for

Minimum Qualifications:

• Associates degree or vocational certificate in applicable technical discipline required; equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A Network).
• Minimum of one (1) year of experience in technical support of a computer network and desktop environment.
• Ability to travel intracity in Alaska for work related purposes 20% - 25% of the time as needed.
• Valid state drivers license and qualified to operate a vehicle under the conditions of the Companys Driving Policy.
• Ability to pass drug driving and background screenings.

Preferred Qualifications:

• Relevant professional certifications preferred.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position operates in a professional office environment and routinely uses standard office equipment such as computers phones printers and scanners. Work may be performed at multiple locations including client sites. Calista Brice has a fast-paced multi-tasking customer service-oriented office environment requiring a high degree of efficient and effective performance. At times work is performed outside of the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes and occasional overtime for immediate field support or bid processing may be necessary.

More reasons you will love working with Calista Brice LLC:

• Competitive wages and bonus programs We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance AD&D LTD.
• Voluntary paid Life Insurance and AD&D as well as STD Accident Cancer/Critical illness and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-9 years 27 days
• 10-14 years 30 days
• 15-19 years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays 1 Bonus Work Anniversary Floating Holiday. Eligible after 1 year of service must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

*Benefits may vary based on status of position and subject to associated plan eligibility provisions or company handbook. For questions please email the Human Resources Department at

How do you apply

Please visit our careers page at and select Calista Brice LLC. under the company tab.

You have questions or need assistance with applicant accommodation how do you reach a recruiter from Calista Brice LLC Simply reach out to

As an Equal Opportunity/Affirmative Action Employer we believe in each persons potential and well help you reach yours.

Join us and lets get started!

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally it is our policy to select place train and promote the most qualified individuals based upon relevant factors such as work quality attitude and experience so as to provide equal employment opportunity for all employees in compliance with applicable local state and federal laws and without regard to non-work related factors such as race color religion/creed sex national origin age disability marital status veteran status pregnancy sexual orientation gender identity citizenship genetic information or other protected status. When applicable our policy of non-discrimination applies to all terms and conditions of employment including but not limited to recruiting hiring training transfer promotion placement layoff compensation termination reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties responsibilities and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.