Senior Service Designer

Methods Business And Digital Technology

Job Location:

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Methods Business and Digital Technology Limited

Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based we apply our skills in transformation delivery and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred safe and designed for the future.

Our human touch sets us apart from other consultancies system integrators and software houses - with people technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients staff communities and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Requirements

Your main day to day responsibilities will be:

Identifying developing and using best practice and standards to design services consistent with the rest of government

Advocating for users and understanding user needs to design simple effective and accessible services

Creating service maps blueprints and other concepts

Mapping user journeys processes and visualising design problems

Articulating and solving complex problems from end to end and surface to core

Communicating concepts to users and stakeholders

Selling your ideas with persuasive storytelling

Experience with the GDS/ style guide and service design standard

Collaborating within a multidisciplinary team by sharing design work and participating in research

You will also be expected to carry out the following day to day activities:

Advocating for user-centred design and being an active part of the Design community within Methods and across government to share ideas and best practice and proactively help and support each other

Taking responsibility for your own learning and development and seek opportunities to improve your knowledge and experience

Project support and guidance to other team members in the SD community of practice

Coach and mentor more junior team members in the SD community of practice

Support probation and annual reviews for more junior team members in the SD community of practice

Support training and development plans alongside the Head of SD and Deputy Director of UCD

Bid support to Head of SD and Deputy Director of UCD

Support permanent staff hiring when required

Essential Skills

Youll have a demonstrable passion for service design with the following skills or proven experience in:

Talking about design and ideas in a way that other people understand

Communicating often abstract concepts to people with a range of opinions and understanding

Understanding how technology constraints may need to be considered in design

Running workshops participating in discussions and assisting in the facilitation of the design of the service through collaboration with other professions

Understanding user needs participating in research activities and interpreting user research to inform design

Contributing to the design of prototypes at different levels of fidelity

Working in an agile environment

Qualifications

Relevant industry experience

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong inspiring and thought-provoking leadership
A supportive and collaborative environment

Development a management development programme and training

Wellness 24/7 confidential employee assistance programme

Flexible Working including home working and part time

Social office parties breakfast Tuesdays monthly pizza Thursdays Thirsty Thursdays and commitment to charitable causes

Time Off 25 days of annual leave a year plus bank holidays with the option to buy 5 extra days each year

Volunteering 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Life Assurance of 4 times base salary

Private Medical Insurance which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel season ticket loan cycle to work scheme

For a full list of benefits please visit our website ( Experience:

Senior IC

DescriptionMethods Business and Digital Technology LimitedMethods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based we apply our skills ...