Senior AI Coach

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In June 2022 we announced a $220 million Series D funding round co-led by StepStone Group Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn the round makes us the UKs first EdTech unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

The Opportunity

Multiverse is shifting its service model from pure delivery to strategic enablement. We are looking for an AI Adoption Specialist to join our AI Adoption teama lean high-impact unit reporting into our VP of Product.

In this role youll go beyond teaching AI skills; youll help external clients embed generative AI tools directly into their daily workflows. This isnt about generic training. You will be assigned to specific clients (across multiple industries) conducting deep-dive interviews to understand their unique processes. Your goal is to turn skeptical users into power users and AI Ambassadors who champion the tech within their organisations.

Why this role

This is an evolution of our coaching model and a strategic move toward a new commercial product. Youll be at the forefront of helping hundreds of users make the most of their AI stack measuring your success through the tangible uptake of custom use cases and high customer satisfaction

Specific Responsibilities

• Consultative Discovery & Workflow Mapping: Conduct 1:1 interviews with client teams to identify time-consuming tasks. Youll translate these pain points into hyper-relevant AI use cases.

• Create & Refine Technical Content: Act as a prompter and editor rather than a traditional writer. Youll use AI to build step-by-step tutorials record video demos and draft training materials that connect AI power to daily work.

• Facilitate Coaching Sessions: Lead both individual and group sessions to help users apply generative AI. Youll be the bridge between the tool and the task.

• Empower the Ambassador Layer: Support a clients internal experts to build and share their own use cases ensuring the AI adoption is sustainable and scalable.

• Collaborate on Product Evolution: Work in an agile environment where user feedback directly informs our product-market fit.

About You

Technical & Data Proficiency

• Generative AI Power-User: You have a broad understanding of LLMs (ChatGPT Gemini Claude) and are hands-on in building use cases. You are hyper-aware of hallucination risks and can teach users how to validate output effectively.

• AI-Assisted Content Creation: You are a skilled editor who can use AI to generate high-quality prompts technical tutorials and documentation quickly.

• Data-Informed Decision Making: 3 years of professional experience using data to drive business decisions. Youll use this mindset to track client uptake and coaching impact.

Teaching & Coaching Capability

• Dynamic Facilitation: You can command a virtual room helping users overcome skepticism and build confidence in their own AI abilities.

• Stakeholder Management: You are comfortable managing relationships with both the end-users and their managers ensuring the AI strategy aligns with their team goals.

Business Acumen

• Strategic Thinking: You understand that AI is only valuable if it solves a business problem. You can speak the language of a Revenue Leader as fluently as an HR Director.

• Agile & Product-Minded: You thrive in Beta environments. You view friction as a puzzle to solve and are excited to help a new business unit find its footing.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

Senior IC