Guest Relations Manager - Waldorf Astoria Cairo Heliopolis

What are we looking for

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous experience in a similar role in hotels sector; preferably in a luxury property
• Passionate about delivering personalized guest service
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of guest service
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Forbes standard knowledge would be an asset
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

Its not just a job vacancy we will help you elevate your career by offering a variety of learning & development programs career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

What we offer:

Thriving work environment.

Team members special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing

As Guest Relations Manager you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Meet greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from Guests on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage record and resolve promptly Guest or customer complaints
• Ensure a very high level of Guest service is constantly maintained for Reception Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the other departments to track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings
• Comply with hotel security fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments as necessary