Head of Account Management

Spinomenal is a dynamic force in the online casino sector bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success delivering captivating and cutting-edge gaming experiences to players worldwide.

Spinomenal is seeking a highly capable and strategically minded Head of Account Management to lead and scale our global Account Management organization. This role oversees three Account Management teams and plays a pivotal part in strengthening customer relationships driving revenue expansion and ensuring best-in-class operator engagement.

The Head of Account Management works closely with the VP Business and collaborates across Sales compliance commercial BizDev Marketing R&D Product and Operations to deliver a seamless customer experience and measurable commercial results.

This role requires a data-driven customer-obsessed leader who can inspire teams improve operational processes and translate business objectives into actionable account strategies.

1. Leadership of the Account Management Organization

• Lead mentor and develop three global Account Management teams ensuring high performance structured workflows and consistent execution.
• Define clear team KPIs targets and operating standards aligned with the VP Businesss commercial strategy.
• Implement scalable processes and professional frameworks to elevate account planning reporting and customer communication.
• Recruit and build strong AM talent fostering a culture of accountability customer focus and continuous improvement.

2. Customer Growth Revenue Expansion & Retention

• Own the strategy for customer retention upsell and cross-sell across all operator accounts.
• Drive commercial outcomes by identifying growth opportunities within existing partner portfolios.
• Oversee quarterly business reviews performance insights and strategic discussions with key partners.
• Ensure customer satisfaction proactive support and smooth escalation handling to maintain best-in-class service levels.

3. Cross-Functional Collaboration & Operational Execution

• Work closely with BizDev Marketing Product R&D and Operations to ensure customer needs are translated into coordinated internal actions.
• Align account expectations with product releases launch plans and operator enablement strategies.
• Facilitate communication between customers and internal teams to enable faster decision-making and issue resolution.
• Ensure all AM actions adhere to regulatory compliance and market guidelines.
• Understand interpret and prioritize customer-related tasks based on Commercial agreements ensuring obligations timelines and deliverables are executed accordingly.

4. Market & Customer Intelligence

• Maintain an expert-level understanding of iGaming operators market trends and competitive offerings.
• Gather insights from client interactions and industry events to inform commercial priorities.
• Leverage data and feedback to influence product improvements commercial strategies and marketing initiatives.

5. Data-Driven Account Management

• Oversee AM reporting forecasting and KPI tracking to ensure accuracy and transparency.
• Monitor player KPIs revenue trends and partner performance to guide strategic decision-making.
• Ensure Account Managers use data effectively to drive operator results and improve business outcomes.

• Experience collaborating with Product R&D and Operations in a technical or product-heavy environment.
• Strong understanding of iGaming compliance considerations certifications and regulated market dynamics.
• Experience with CRM systems data platforms and structured account planning methodologies.

Requirements:

• 5-7 years in Account Management or Customer Success leadership roles within the B2B iGaming or real-money gaming industry.
• Proven experience managing multi-team structures and leading customer-facing teams across multiple markets.
• Strong track record in customer retention revenue growth commercial negotiations and partner enablement.
• Demonstrated ability to improve processes introduce new operational frameworks and scale AM organizations.
• Exceptional communication relationship-building and stakeholder management skills.
• Fluent in English; additional languages are an asset.