Support Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a high-energy driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management working with Fortune 500 and Fortune 1000 enterprise-level customers. If youre interested in the intersection of technology innovation and knowledge this is the place to be!
The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support mainly for our Australian client but not only.
An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology curiosity about new products and approaches and a get-to-know-how-it-works attitude.
Responsibilities:
Primary duties include but are not limited to -
- Receiving tickets screening them completing the tickets or distributing to specialized team members
- Working closely with the team leader other members of the support team as well as collaborating with DevOps and the Development teams
- Troubleshooting incidents and system events; escalating to specialized teams when necessary
- Taking an active role in the customer lifecycle and business continuity events
- Interfacing with enterprise-level clients on a day-to-day for live troubleshooting and/or other types of technical calls
Requirements:
- 1 year of experience in a client-facing Technical Support role is required
- 1 year of experience supporting a SaaS/IaaS/PaaS product
- Experience supporting Linux based systems in a commercial environment including reading logs and writing commands
- Working knowledge of at least one cloud service provider preferably Azure
- Experienced working with Jira - a plus
- Good working knowledge of ITSM processes and tools including but not limited to: service desk logging and monitoring
- Excellent communication skills and the ability to interact effectively with technical and non-technical personnel
- Self-motivated proactive approach and ability to work well with little direct supervision
- Strong problem-solving skills and a knack for troubleshooting
- Attention to detail highly organized with an absolute focus on quality of result
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge manageme ... View more
