Enrolment Specialist (healthcare) 6 months FTC

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journeyfrom early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systems and growing fast.

• Salary: From 25300 basic up to 37950 OTE (incentives based on KPI performance)
• Location: Hybrid role at least 3 days per week in the Hammersmith office
• Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly)
• Hours: Flexible availability including Saturdays and weekdays between 8am8pm

• Growth: Development opportunities with the potential to become a team lead within 12 weeks based on performance and program success

What Youll Do as a Enrolment Specialist

As one of Docclas first human touchpoints in the proactive care patient journey youll play a pivotal role in helping people feel confident reassured and supported as they begin Remote Patient Monitoring (RPM). In this role you will:

• Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life making the first interaction positive & motivating.

• Build trust and confidence by explaining the benefits of Docclas service addressing concerns around technology and dispelling fears about scams or complexity.

• Guide patients through the onboarding process ensuring they:

• Log into the platform

• Provide consent

• Complete the initial questionnaire

• Receive their Doccla kit

• Submit their first baseline monitoring questionnaire

• Prevent churn by handling conversations with patients who are considering leaving the program identifying the reasons addressing concerns where appropriate and working to support their continued engagement.

• Use Doccla tools (Zendesk/doccla platform) to log and track every interaction ensuring consistency and strong quality control.

• Follow structured workflows scripts and best practices provided by commercial clinical and patient-support teams.

• Work as part of a hybrid war room team based in the Hammersmith office collaborating with full-time staff contractors and agency partners.

• Participate in ongoing training sessions to continuously refine patient engagement skills.

• Contribute to a high-performance environment with results displayed in a team leaderboard.

• Be flexible and assist other teams such as the patient support team where needed
  
  

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What Were Looking For

Were searching for empathetic communicators who can inspire trust and help patients feel calm supported and motivated. Youll be a great fit if you have:

Exceptional Communication & Empathy

• Fluent in english

• Ability to reassure hesitant or anxious patients

• A warm patient and motivating style

Determination & Resilience

• Comfortable making high call volumes

• Able to persist respectfully when patients need reassurance or multiple follow-ups

Organisational Strength

• Strong record-keeping and ability to follow structured workflows

• Comfortable using systems like Zendesk or similar tools

Tech-Comfortable Mindset

• Ability to guide less tech-confident patients step-by-step

• Confidence navigating software patient portals and call scripts

Team-Oriented Approach

• Willingness to collaborate with a blended team of full-time staff and contractors

• Openness to feedback coaching and continuous improvement

Performance Motivation

• Driven by targets and KPIs

• Excited by a hybrid role that offers performance-linked incentives

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadershipwe want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiringregardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.