Delivery & Customer Success Manager

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journeyfrom early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systemsand growing fast.

What Youll Do as a Delivery & Customer Success Manager

• Take full ownership of the client relationship leading meetings and ensuring their needs and expectations are consistently met

• Manage the end-to-end creation and implementation of pathways coordinating efforts both internally and externally to ensure seamless execution

• Regularly prepare and present reports to clients including: SLA reports red alert reports patient feedback reports referral reports etc and create action plans to optimise performance

• Lead initiatives to enhance client engagement and ensure optimal utilization of capacity driving continuous improvement

• Act as the customers advocate within the organisation ensuring their feedback is escalated to the appropriate team

• Collaborate with the commercial team to define and execute a strategic account plan for each client aligning efforts with business objectives

• Where possible identify and pursue opportunities for upselling and driving business growth

What Were Looking For

• Relationship Building and Maintenance: Skilled at building and maintaining strong trust-based relationships with clients fostering long-term partnerships

• Organised and Structured: Maintains an organised and structured approach to work ensuring all tasks and projects are managed efficiently and effectively

• Navigating Challenging Conversations: Confident and adept at handling difficult conversations maintaining professionalism and finding solutions in complex situations

• Autonomous and Decisive: Operates with a high level of autonomy making informed decisions quickly and effectively to drive progress

• Motivational: Inspires and motivates others with a positive attitude fostering a collaborative and productive work environment
• Must come from a healthcare background.

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadershipwe want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiringregardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.