Service Support Assistant
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Job Location:
Oak Brook, IL - USA
Hourly Salary:
USD 15 - 17
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Support Assistant
Position Summary
The Service Support Assistant plays a key role in delivering an exceptional client experience by providing attentive client service and maintaining the cleanliness comfort and presentation of all salon and spa areas. This position ensures that clients feel welcome and cared for throughout their visit by offering refreshments assisting with amenities and maintaining a serene well-stocked environment. As a collaborative member of the Tricoci team this role contributes to a culture of professionalism teamwork and outstanding client service throughout the salon and spa.
Essential Functions
Responsible for providing high standard customer service at Tricoci Salon & Spa.
Provide support and guidance to clients during their time in the salon/spa
Offer beverages as needed
Maintain cleanliness and organization across all areas including spa waiting rooms spa quiet rooms locker rooms showers bathrooms changing areas and nail areas.
Ensure locker rooms and vanities are fully stocked with robes wraps sandals towels and Tricoci amenities.
Sanitize showers and steam areas dry walls doors and clean drains regularly.
Support daily laundry operations: wash dry fold and replenish all linens robes and towels.
Maintain beverage stations: restock glassware refill coffee tea and water service.
Follow all safety sanitation and hygienic procedures; ensure compliance with Tricoci cleanliness and brand standards.
Be an active and engaged member of the Tricoci team that promotes teamwork and a high level of client services throughout the Salon and Spa.
Required Qualifications
Knowledge Skills and Abilities:
Experience hospitality or customer service in a fast-paced environment.
Ability to work various schedules including evenings weekends and some holidays.
Strong communication and organizational skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong client relationships if necessary.
Able to stand on your feet for prolonged periods of time.
Why Youll Love Working With US
Competitive pay
Employee discounts (up to 90% off the Tricoci service pricing 25-50% off retail and more!).
Growth opportunities within a diverse inclusive and fun working environment
Comprehensive health insurance including medical/rx (including virtual visits) dental vision life and disability
Critical Illness Group Accident and Hospital Indemnity insurance available
Company matching 401(k) Plan
Wellness benefits including EAP with 5 free sessions (per situation)
Paid Leave/Vacation
*Health insurance and 401(k) available after meeting eligibility requirements.
Physical Requirements and Work Environment
The physical requirements described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Regularly requires use of hands and finger dexterity to handle and feel; uses arms to reach.
Regularly required to talk and hear.
Regularly required to bend or squat
Ability to lift up to 20 pounds
Tricoci inspires confidence within every client by catering to the unique needs of every individual providing an experience that is anything but ordinary. Visit more information and follow us on Instagram@TricociOfficial.
Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the persons race color religion national origin sex sexual orientation age marital status veteran status disability or any other characteristic protected by applicable law. Tricoci makes reasonable accommodation during all aspects of the employment process including during the interview process.It is our commitment to create an inclusive environment for all employees.
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Since 1977, Tricoci has been a leader in the personal care space. Tricoci has transformed from a salon and spa, to an innovative, best in class products and services company for style, wellness, and beauty. Tricoci leverages its trusted and experienced professionals to develop hair ... View more
