Assistant Store Manager Madrid

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Welcome to IKONO an innovative concept thats redefining creativity and imagination across Europe. With six immersive locations in Madrid Barcelona Budapest Vienna Copenhagen and Berlin IKONO invites people into eclectic worlds where art play and the unexpected collide.

Were growing fast expanding our horizons across Europe and beyond. If youre eager to learn grow and help us bring magic to life this the place is for you!

Why Join Us Impact: Be part of a game-changing project redefining the leisure industry.

Growth: Were here to fuel your ambition with opportunities for professional development.

Culture: Thrive in a vibrant international team thats all about collaboration and creativity.

Location: Work from our Madrid venue.

Whats Next

Step 1: Chat with our Recruitment team to kick things off.
Step 2: Dive into a technical interview with our Operations team.

**Whats Your Mission**As Assistant Store Manager you are the operational anchor of the venue ensuring that everything runs smoothly behind the scenes so the visitor experience can shine. You manage schedules logistics and day-to-day administration supporting the Store Manager in leading the team toward excellence and commercial success.

Your strength lies in structure attention to detail and consistency. Youre hands-on dependable and solution-oriented a person who sees a problem once and ensures it never happens again.

What Youll Do:

Operational Excellence

Create and maintain staff schedules coordinate vacations and manage coverage for absences.
Oversee maintenance cleanliness and safety standards of the venue.
Manage daily incidents cash handling and stock control.
Ensure timely communication with HQ (finance operations and administration).

Administrative Accuracy

Handle invoices vendor communication and expense reporting.
Maintain inventory records order tracking and stock valuation.
Ensure accurate payroll data and time tracking in coordination with HQ.

Team Support & Service Quality

Support the Store Manager in staff training coaching and onboarding.
Monitor visitor flow feedback and satisfaction metrics.
Identify operational inefficiencies and propose improvement plans.

Data & Reporting

Collect and analyze data on visitors sales and expenses to identify opportunities.
Assist in preparing reports and action plans to optimize performance.

What Makes You a Great Fit:

2 years in a customer-facing operational role (retail hospitality entertainment or tourism).
Proven experience managing logistics administration and team coordination.
Strong organizational and communication skills.
Fluent in English and Spanish (C1 minimum).
Proactive and dependable with a strong sense of ownership.

IKONO is committed to building an inclusive inspiring workplace where everyone feels valued and empowered. Our values

Ci penso io Ill handle it! We do what needs to be done. Its about initiative proactive problem-solving ownership mentality and acknowledging mistakes.

Theres always a way We dont have problems; we face challenges and always look for creative solutions. Its about creativity optimism and taking risks.

Create with kindness We never forget that people come first. Were empathetic and support each other. Its about collaboration empathy and recognition for hard work.

Live your legend Match your ambition with opportunity fulfilling your potential with us. Its about goal focus flexibility gratitude and continuous learning!

If youre ready to help us creating unforgettable experiences apply now with your CV in English and let your expertise shine!

Please note that applications submitted in any language other than English will not be considered