ERP Service Desk Agent (fmd)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
To support our ERP Services team we are searching for a ERP Service Desk Agent (f/m/d) to be based in our Munich office.
Tasks
WHAT YOU WILL DO
- Providing 1st level support for ERP topics
- Serve as the escalation point of contact for in-house users
- Close collaboration with ERP end users ERP specialists and other IT teams
- Understanding reported issues triaging new incidents and prioritizing created tickets
- Focusing on user needs and finding proper solutions
- Solving reported issues independently and in close collaboration with 2nd level support
Requirements
WHO YOU ARE
- Degree in Business Informatics Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user support
- Strong Experience in working with MS Dynamics NAV/Business Central
- Basic understanding of business processes (finance sales purchase inventory warehouse management)
- Ability to understand user requirements prioritize and manage multiple tickets
- Excellent verbal and written communication skills in English German is a plus
- Experience in working with agile environment SCRUM JIRA Confluence MS Office
Benefits
WHAT WE OFFER
- Up to 32 days of holiday depending on the length of service starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language & e-learning courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Discounted travel card
- Access to LinkedIn Learning
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
Mytheresa’s journey to become a world leader in digital luxury shopping began 30 years ago when Susanne and Christoph Botschen opened a boutique in Munich. Nine years later, Mytheresa took the bold step of launching one of the world’s first online shops for luxury brands, becoming a p ... View more
