Senior Administrative Assistant
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking two detail-oriented Senior Administrative Assistants to support a public sector client in delivering high-quality service to parents guardians and child care providers using an online Family Portal. This role is part call-centre support part administrative processing and part case assessment. You will assist clients with online accounts validate information interpret policy to determine eligibility and maintain accurate records in a fast-paced environment.
Key Responsibilities Client Service & Call Handling-
Respond to phone inquiries from parents guardians and child care providers in a professional and timely manner.
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Provide clear accurate information on policies procedures and online account navigation.
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Troubleshoot technical or service-related issues with step-by-step guidance.
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Address complaints with empathy and escalate when appropriate.
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Manage high call volumes while maintaining service quality.
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Validate and assess client information to determine eligibility for child care-related programs and grants.
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Verify information through system checks or manual cross-referencing with other departments.
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Communicate required documentation clearly both verbally and in writing.
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Monitor changes in client circumstances and update records accordingly.
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Maintain and update the Family Portal to support payment processing.
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Review documentation and case histories to identify potential overpayments or suspected fraud.
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Compile accurate supporting information for further investigation or referral.
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Testify in court when required.
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Review reports tracking client eligibility changes (e.g. child age milestones school enrolment).
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Process adjustments to increase or reduce payments as appropriate.
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Accurately document all client interactions.
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Protect confidential information in compliance with privacy legislation (e.g. FOIP).
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Collaborate with team members to support service improvements.
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High School Diploma or GED (required).
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2 years experience in a call centre or high-volume client service environment.
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2 years experience with Microsoft Office Suite.
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2 years experience using CXone (or similar contact centre software).
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2 years experience in research analysis and problem-solving.
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Strong verbal and written communication skills.
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Excellent organizational and time-management abilities.
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High attention to detail.
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Ability to remain professional under pressure and handle sensitive client situations.
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Must be able to work onsite in Edmonton.
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Post-secondary education in office administration or a related field.
Key Skills
- Quicken
- Time Management
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Office Experience
- Microsoft Powerpoint
- Microsoft Excel
- Sharepoint
- Administrative Experience
- Microsoft Outlook Calendar
- Word Processing
