Developer

Key Responsibilities

WebEOC Administration

• Administer and maintain Juvare WebEOC V10 for daily operations and system stability.
• Support planning testing and implementation efforts tied to future migration to Juvare WebEOC NexUs.
• Manage users positions roles permissions and overall access provisioning.
• Configure and maintain incidents system processes notifications plug-ins and general system settings.
• Develop update and troubleshoot boards including code adjustments and design enhancements.
• Move boards and system configurations between environments through imports/exports.
• Maintain clear documentation of configuration changes system updates and operating procedures.

Integration & Technical Support

• Configure and support GIS integrations for both cloud and on-premises WebEOC environments.
• Utilize the ArcGIS API to integrate mapping services geospatial layers and situational awareness tools.
• Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations.
• Provide support for plug-ins mapping tools custom workflows and other system integrations.

Communication & Notification Tools

• Assist with communication integrations connected to WebEOC including Microsoft Teams notifications alerts and collaboration channels.
• Support users with Teams-based communication workflow setups during activations and day-to-day operations.

EOC Application Support

• Provide support for additional EOC related systems such as Rave and other alerting tools.
• Offer real-time user support during emergency activations including system troubleshooting and workflow guidance.
• Deliver user training and documentation for WebEOC and related platforms.

Operational Support

• Work extended or irregular hours as needed during emergency operations.
• Assist with other assigned state applications or technical projects beyond core EOC systems.
• Collaborate with emergency management staff IT teams and stakeholders to ensure operational readiness.

Required Qualifications

• Hands-on experience administering Juvare WebEOC V10.
• Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
• Strong understanding of user provisioning incident configuration roles and positions.
• Experience with board creation editing troubleshooting and code updates (HTML JavaScript or similar).
• Experience with GIS integrations and the ArcGIS API.
• Familiarity with plug-ins system notifications mapping tools and communication integrations such as Microsoft Teams.
• Ability to work with vendors and technical service providers to implement business requirements.
• Experience with both cloud and on-premises WebEOC environments.
• Strong troubleshooting communication and customer support abilities.

Preferred Qualifications

• Experience with EOC communication platforms such as Rave Alert.
• Background in emergency management public safety or government operations.
• Familiarity with API integrations scripting or basic database concepts.
• Experience development or working within Visual Studio Code for board-related scripts or integrations.

Education/Experience:

Bachelors degree from an accredited college or university with coursework in computer science or management information systems AND Six years of related experience.