French Bilingual Customer Support Agent
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Schedule:
- 9:00 am to 5:00 pm
- Client Timezone: North American time zones
Be part of a forward-thinking company thats transforming the dental industry through innovative technology solutions. Our client combines a state-of-the-art SaaS platform with a comprehensive e-commerce marketplace serving dental practices across North America. Theyre looking for customer-centric individuals to join their team and help deliver exceptional support to a growing base of dental professionals. This is your chance to be at the intersection of healthcare technology and e-commerce making a real impact on how dental practices operate and succeed.
Job Description:
As a Customer Support Agent youll be the backbone of our clients customer service operations ensuring dental professionals have a seamless experience with both the SaaS platform and e-commerce marketplace. This multifaceted role will challenge you to blend technical know-how with stellar customer service skills as you assist clients with product features order management and vendor coordination. Youll be handling a diverse range of inquiries through both email and phone requiring you to be a quick thinker and an effective communicator. If you thrive in a dynamic environment enjoy problem-solving and are passionate about delivering top-notch customer experiences in the digital health space this position offers excellent opportunities for growth and development in a rapidly expanding field.
Responsibilities:
- Provide responsive and solution-oriented support to customers via email (70%) and phone (30%) addressing inquiries about our SaaS platform features and e-commerce marketplace operations
- Manage and resolve complex customer issues related to order status shipping information and product functionality ensuring high levels of customer satisfaction
- Act as a liaison between customers and vendors facilitating smooth communication and resolving any discrepancies or concerns
- Utilize our CRM system to accurately document customer interactions update account information and track issue resolution progress
- Analyze customer feedback and common issues to contribute insights for product improvements and service enhancements
- Collaborate with internal teams to escalate and resolve complex technical issues or unique customer requests
- Participate in ongoing training sessions to stay updated on product features industry trends and best practices in customer support
- Maintain a high level of productivity while managing multiple tasks and prioritizing customer needs effectively
Requirements
- Exceptional written and verbal communication skills with the ability to explain technical concepts in a clear customer-friendly manner
- Previous experience in customer service or support roles preferably in a SaaS e-commerce or healthcare-related field
- Proficiency in using CRM systems email management tools and comfort with learning new software applications
- Strong problem-solving skills and the ability to think on your feet in a fast-paced high-volume support environment
- Detail-oriented with excellent organizational skills and the ability to multitask effectively
- Patient and empathetic approach to customer interactions with a genuine desire to help and improve customer experiences
- Basic understanding of e-commerce operations and SaaS platforms is a plus but not required we value your customer service skills and willingness to learn
- Comfortable working independently in a remote setting while maintaining strong communication with the team
- Available to work full-time during North American business hours
- Bachelors degree preferred but not mandatory for candidates with relevant experience
- Excited about the opportunity for skill development and career advancement in the growing field of health tech customer success
- Adaptable and resilient able to maintain composure and effectiveness during peak periods or when handling challenging customer situations
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Exceptional written and verbal communication skills with the ability to explain technical concepts in a clear customer-friendly manner Previous experience in customer service or support roles preferably in a SaaS e-commerce or healthcare-related field Proficiency in using CRM systems email management tools and comfort with learning new software applications Strong problem-solving skills and the ability to think on your feet in a fast-paced high-volume support environment Detail-oriented with excellent organizational skills and the ability to multitask effectively Patient and empathetic approach to customer interactions with a genuine desire to help and improve customer experiences Basic understanding of e-commerce operations and SaaS platforms is a plus but not required we value your customer service skills and willingness to learn Comfortable working independently in a remote setting while maintaining strong communication with the team Available to work full-time during North American business hours Bachelors degree preferred but not mandatory for candidates with relevant experience Excited about the opportunity for skill development and career advancement in the growing field of health tech customer success Adaptable and resilient able to maintain composure and effectiveness during peak periods or when handling challenging customer situations
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
