Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal confidential neutral and non-partisan manner. The Customer ServiceRepresentative II will assist the OMB by entering customer concerns into Salesforce a cloud-based software. The concerns are received via phone voice messages email and an online web form. The role requires excellent communication and interpersonal skills patience and the ability to multitask. Business operating office hours are Monday-Friday 8:00 am to 5pm. Major Responsibilities:Enter customer concerns into Salesforce received through email voice messages and the online web critical thinking skills to direct concerns to the appropriate DES information to address both DES and non-DES related and transcribe voice mail messages from DES other duties as assigned related to the skills and qualificationsProven experience as a Customer Service Representative or in a similar communication interpersonal and problem-solving in Google Suite and other relevant computer -escalation a positive attitude and the ability to manage time effectively and school diploma or equivalent is typically Language; Customer Service; Clerical; Administration and ; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be Reliable Preferred Skill - Salesforce
Required Skills:
Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal confidential neutral and non-partisan manner. The Customer ServiceRepresentative II will assist the OMB by entering customer concerns into Salesforce a cloud-based software. The concerns are received via phone voice messages email and an online web form. The role requires excellent communication and interpersonal skills patience and the ability to multitask. Business operating office hours are Monday-Friday 8:00 am to 5pm. Major Responsibilities:Enter customer concerns into Salesforce received through email voice messages and the online web critical thinking skills to direct concerns to the appropriate DES information to address both DES and non-DES related and transcribe voice mail messages from DES other duties as assigned related to the skills and qualificationsProven experience as a Customer Service Representative or in a similar communication interpersonal and problem-solving in Google Suite and other relevant computer -escalation a positive attitude and the ability to manage time effectively and school diploma or equivalent is typically Language; Customer Service; Clerical; Administration and ; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be Reliable Preferred Skill - Salesforce
Required Education:
High School Diploma
Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal confidential neutral and non-part...
Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal confidential neutral and non-partisan manner. The Customer ServiceRepresentative II will assist the OMB by entering customer concerns into Salesforce a cloud-based software. The concerns are received via phone voice messages email and an online web form. The role requires excellent communication and interpersonal skills patience and the ability to multitask. Business operating office hours are Monday-Friday 8:00 am to 5pm. Major Responsibilities:Enter customer concerns into Salesforce received through email voice messages and the online web critical thinking skills to direct concerns to the appropriate DES information to address both DES and non-DES related and transcribe voice mail messages from DES other duties as assigned related to the skills and qualificationsProven experience as a Customer Service Representative or in a similar communication interpersonal and problem-solving in Google Suite and other relevant computer -escalation a positive attitude and the ability to manage time effectively and school diploma or equivalent is typically Language; Customer Service; Clerical; Administration and ; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be Reliable Preferred Skill - Salesforce
Required Skills:
Position will be in person for the first 2 weeks for training The Office of the Ombudsman (OMB) is a unique division within the Department of Economic Security (DES) that addresses client concerns and issues on behalf of the DES Director. OMB operates in an informal confidential neutral and non-partisan manner. The Customer ServiceRepresentative II will assist the OMB by entering customer concerns into Salesforce a cloud-based software. The concerns are received via phone voice messages email and an online web form. The role requires excellent communication and interpersonal skills patience and the ability to multitask. Business operating office hours are Monday-Friday 8:00 am to 5pm. Major Responsibilities:Enter customer concerns into Salesforce received through email voice messages and the online web critical thinking skills to direct concerns to the appropriate DES information to address both DES and non-DES related and transcribe voice mail messages from DES other duties as assigned related to the skills and qualificationsProven experience as a Customer Service Representative or in a similar communication interpersonal and problem-solving in Google Suite and other relevant computer -escalation a positive attitude and the ability to manage time effectively and school diploma or equivalent is typically Language; Customer Service; Clerical; Administration and ; Active Listening; Speaking; Critical Thinking; Reading Comprehension; Social Perceptiveness. Judgment and Decision Making; Time Management; Problem Solving AbilityDeductive and Inductive Reasoning; Speech Clarity; Written and Oral Comprehension; Written and Oral Expression; Problem SkillsExperience as a CSRgoogle suite and other relevant computer applicationsinterpersonal and problem solving skillsAttention to detail and must be Reliable Preferred Skill - Salesforce
Required Education:
High School Diploma
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Posted on:
2 hours ago
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1 Vacancy
