HPLC & IC Field Service Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Fluctuating Temps hot/cold Laboratory Setting OfficeJob Description
Summary
- Responsible for performing the routine/preventive maintenance servicing and breakdown repairs on HPLC and IC instruments in North India.
- Support the HPLC and IC new installation commissioning and field solving at customer sites and to provide remote support to the clients as needed.
- Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
- Provide complete detailed service reports on a regular basis as soon as service visits are completed.
- Understanding customer needs and concerns Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
- Perform to designated goals of turn-around-time response time repair rate and customer expectations.
- Actively support to achieving the CAS and business goals.
- Take ownership for customer satisfaction for services performed.
- Work in accordance to all relevant certification regulatory requirementsand safety norms by company and customers at site.
- Travel as per advise by the reporting manager to provide customer service.
Education:
- Bachelors degree in Instrumentation Electronics field.
Years of Experience:
- More than 2 years working experience handling the same field equipments services.
Knowledge Skills Abilities:
- HPLC and Ion chromatography and hands on experience in relevant Industries & Processes.
- To maintain a professional and positive approach whilst being committed to things we value of integrity intensity innovation and involvement. Including:
- Exceeding customer service level expectations (external & internal)
- Working to agreed target days A focus to finding solutions.
- Working within quality and company policy guidelines Maintaining a professional appearance at all times
Competency:
- Effective interpersonal communication and listening skills. problem solving customer centric approach
- Handling the complicated situations
- Experienced in Microsoft applications including Microsoft office.
- Strong analytical skills Interpersonal skills with an ability to handle time efficiently and meet agreed timelines.
Key Skills
- MobileIron
- Robotics
- Field Service
- Mechanical Knowledge
- Sonography
- IP Networking
- Schematics
- Mechanical Engineering
- Medical Imaging
- Human Resources
- Programmable Logic Controllers
- Troubleshooting
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
