Client Services Manager Environment Laboratory

ABOUT YOU

Are you passionate about the environment and ready to join an inclusive work environment committed to leading new ideas and pathways and to delivering value If the answer is Yes! then we have an exciting career opportunity for you as a Client Service Manager based in our Durham NC lab.

Who are we We are Montrose a global environmental services provider offering environmental planning and permitting measurement and analytical services and environmental resiliency and sustainability solutions. Our qualified engineers scientists technicians associates and policy experts are proud of our collective expertise and the collaborative nature of our approach to helping clients. We strive to optimize environmental resiliency in a way that effectively complements our clients decision-making and operations and efficiently fulfills their project requirements.

We have over 135 offices across the United States Canada Europe and Australia and over 3000 employees all ready to provide solutions for environmental needs.

WHAT WE CAN OFFER YOU

As a key member of our Montrose team you can expect:

• Mentorship and professional development resources to advance your career
• Direct exposure to our industrys leading experts who are solving the worlds toughest environmental challenges
• An entrepreneurial environment where you can learn thrive and collaborate with talented colleagues
• Opportunities to engage and contribute in our Diversity Fairness and Inclusion and Women Empowering Leadership employee resource groups
• Competitive compensation package: annual salary ranging from $90000 to $105000commensurate with accomplishments performance credentials and geography
• Competitive medical dental and vision insurance coverage
• 401k with a competitive 4% employer match
• Progressive vacation policies company holidays and paid parental leave benefits to ensure work/life balance
• A financial assistance program that supports peers in need known as the Montrose Foundation
• Access to a student loan planning tool to optimize your student loan payoff plans and compare student loan rates with lenders.

A DAY IN THE LIFE

Enthalpy Analytical is part of the larger organization Montrose Environmental Group is comprised of over 9 laboratories servicing air water soil and toxicity testing. The Durham laboratory primarily handles air samples. Regulations drive the need for our services but our unique capabilities allow us to add value to clients beyond environmental compliance.

Reporting to the Lab Director the CSM is a key member of the laboratory team this role will be responsible for a full range of activities including:

• Lead the PM team to deliver a consistently exceptional customer experience for our clients.
• Manage clients projects through all phases of laboratory operations including their own book of work.
• Participate in strategic discussions as a member of senior laboratory leadership.
• Provide technical and logistical support to PM team and sales staff.
• Personnel supervision time management and operational efficiency.
• Hiring and disciplinary actions within the team.
• Foster professional development of PMs to enhance their career opportunities.
• Communicate with clients about the nature of the samples being submitted to the lab and in conjunction with technical team members use your knowledge and expertise to ensure successful outcomes.
• Work closely with the lab to ensure that turn-around-times short hold times and other sample issues are thoroughly communicated.
• Prioritize the workday based on deadlines workload and other related factors.
• Conflict resolution personnel skills development and team building.
• Comply with Enthalpys Quality Assurance Program and other policies.
• Comply with Enthalpys Health and Safety Plan.
• Other duties as assigned.

EXPERTISE AND SKILLS

To perform this job successfully individuals must be able to perform each duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Bachelors degree in the chemical environmental physical or biological sciences
• 5 years of environmental-related experience including demonstrated progress in managing staff and projects.
• Experience working for an environmental laboratory company with progressive responsibilities as a Customer Service Representative and/or Account Management/Sales.
• Familiarity with analytical chemistry processes and motivation to learn a wide variety of routine environmental testing procedures.
• Excellent communication skills both written and oral and the ability to relate professionally with outside clients as well as establish productive working relationships with laboratory and management personnel while also acting as a customer advocate.
• Excellent time management and organizational skills with the ability to handle multiple priorities simultaneously and operate in a fluid environment while accommodating priorities for both customers and internal operations.
• Flexibility to adjust quickly and effectively to frequent changes and altered priorities.
• Ability to work independently with minimal supervision.
• Excellent problem-solving skills. Ability to anticipate and recognize problems and communicate details with laboratory and management personnel assisting with diagnosing root causes and taking corrective action to prevent recurrence.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact or for assistance.

MAKE THE MOVE TO ACCELERATE YOUR CAREER

We are a fast-paced dynamic and high-growth company. You are your own boss but you will get tons of guidance and plenty of support from talented super-smart colleagues and its service providers. Therefore if freedom autonomy and head-scratching professional challenges attract you we could be the perfect match.

Want to know more about us Visit and have fun!

Montrose is an Equal Opportunity Employer. Montrose is committed to recruiting and hiring qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status. Montrose is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. #LI-SG1