GIS Billing Agent (26-CC)

The intent of this job description is to provide a representative summary of the major duties locations and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a contract between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

At DC Water we provide more than 700000 District of Columbia residents and 24.6 million annual visitors with essential water wastewater and stormwater services.DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince Georges counties in Maryland and Fairfax and Loudoun counties in Virginia.We aspire to be known for superior service ingenuity and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision we commit to our shared mission every dayexceeding expectations by providing high quality water services in a safe environmentally friendly and efficient manner.

The GIS Billing Agent is responsible for a myriad of billing functions and specializes in new account creation and activation maintaining GIS impervious area (IA) and billing data and customer records dispute resolution account adjustments and complex (IA) billing resolution with a strong emphasis on utilizing the Geographic Information System (GIS) to provide accurate and timely billing. Resolves customers inquiries and provides information and assistance to customers and Meter Operations and works closely with the Department of Permit Operations to ensure new premises are billed timely and accurately. Maintains impervious area related data in the IADB database and uses GIS/JTX to add or edit such data and then transfer it to the customer billing system to generate customer bills

Provide customer service in person by phone and electronic communication for multiple account management activities such as account creation account analysis customer requests billing inquiries and adjustments account changes and other management activities.

Establishes new premises in customer information system including metering setup and billing.

Responds to customer inquiries related to IAB and new account creation communicates IAB related facts and issues to customers co-workers and other related parties in a clear and concise manner that reflects the Authoritys position.

Analyzes account records land records and other data for accuracy and updates resolves substantive issues and problems related to the determination of Equivalent Residential Unit (ERU) billing and handles requests for data and analysis.

Processes highly technical data changes in relation to IA and processes requests in a JTX environment ensuring that quality controls are met for data conversion into the enterprise system.

Monitors and processes accounts that are held due to impervious related questions and concerns.

Works closely with the Department of Permit Operations for new account identification and creation to review building permit lists to determine when properties are being renovated and are eligible for meter removal.

Updates data records to reflect results of construction changes new accounts or adjustments reached by investigation or negotiation. Research and interprets source documentation including correspondence legal documents construction plans and other technical documents; interacts with the Office of Recorder of Deeds and the Office of Tax and Revenue for resolution.

Investigates and processes corrections for premises that are in ESRI but not linked to the Customer Information System.

Utilizes GIS systems to ensure impervious area charges are applied correctly to customers accounts.

Performs simple to complex GIS functions under minimum supervision to include geographic patterns recognizing spatial data examining raster models and structure managing vector data and exploring raster systems.

Utilizes database systems such as the Impervious Area Database (IADB) and Automated Meter Reader (AMR) system to conduct research and investigations and provide recommendations. Produce maps plots and other GIS data as requested.

Schedules follows up tracks and documents IA and billing related assignments (such as service orders) to ensure timely and proper resolution using tools such as the Customer Information System (CIS) and Maximo (asset management system).

Participates in mid-to-high-level meetings with government and other large commercial customers regarding confidential information.

Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Waters legal representative both with external and internal attorneys providing required documentation to support water and sewer charges.

Take inbound calls.

Performs other related duties and projects assigned at the discretion of the immediate supervisor

Supervisory Responsibilities: N/A

Key Working Relationships:Interacts with co-workers throughout the department and the Authority other government agencies private organizations and with the general public.

The qualifications listed below are representative of the knowledge skill and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Preferred Skills & Qualifications

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities.

At DC Water our people make us an industry leader. Join a group of thinkers innovators and problem solvers focused on protecting lifes most precious resource in the nations capital.

• Take pride in your work.We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture.Everything we do is grounded in our shared valuesaccountability trust teamwork customer focus safety and wellbeing.
• Be your true self.We are an inclusive organization that embraces diversity and we recognize and celebrate employees individuality and unique contributions.
• Build your skills and career path.We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against qualified individuals with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process to

perform essential job functions and/or to receive other benefits and privileges of employment please

email.