Operations Professional PCAC (disputes)

Operations Professional PCAC (disputes)

About the circle
The Supercircle Daily Banking is part of the Area Daily Banking Operations within COO NL. This Supercircle handles customer requests and interactions for our Daily Banking clients in DBNL. Within Daily Banking Ops we process incoming customer requests and strive for excellent service within a seamlessly operating organisation.

What will you do

As an Operations Professional III you will handle customer requests regarding disputed card transactions (disputes). You will assess whether the application is complete analyse the data and determine whether the customer is entitled to compensation all according to clear guidelines.

Your responsibilities

Your responsibilities include checking whether requests meet the requirements and assessing if customers are entitled to reimbursement. You analyse responses from other banks to ensure correct processing and identify as well as handle fraud claims. Additionally you contribute to and guide improvements within the team monitor both the quality and quantity of work and handle complex cases while consulting with stakeholders.

What do you bring

• You think critically and professionally.
• You actively contribute to improvement within your team.
• You solve problems even when you do not have all the information.
• You understand the importance of good service and work according to agreed service levels.

What do we ask of you

• A higher professional education (HBO) diploma preferably in banking economics or business administration.
• Experience with banking processes or financial services is an advantage.
• Strong analytical skills.
• Customer-oriented independent and decisive.
• Eager to learn and flexible.
• Good written command of English.
• Enthusiastic proactive and a real team player.

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:

The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 36 or 40 hour workweek
• Individual leave: 242 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (15 paid 15 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Want to apply directly

Upload your CV and motivation letter by clicking the Apply button.

Please note multiple interview steps involving various business stakeholders will be part of the selection process.

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!