Director, Patient Access Operations, Access & Reimbursement Case Managers

Waltham, MA - USA

Yearly Salary: $ 210000 - 257000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH) a serious liver disease that can progress to cirrhosis liver failure need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH.

Madrigals medication Rezdiffra (resmetirom) is a once-daily oral liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c).

Our success is driven by our people. We are building a dynamic inclusive and high-performing culture that values scientific excellence operational rigor and collaboration. To support our continued growth we are strengthening our workforce strategy to ensure we have the right talent at the right time in the right way.

Director Patient Access Operations Access & Reimbursement Case Managers

Location : Waltham MA Hybrid

Summary

This individual will report to the Head of Patient Access Operations and provide the operational leadership and oversight of the Access & Reimbursement Case Management (CM) team within Madrigal Patient Support (MPS). The Director will be responsible for executing a refined case management program oversight of day-day activity of the case managers and program performance.

Responsibilities

Operate and oversee a Case Manager team that will conduct patient HCP payer and SP outreach and provide access reimbursement and affordability support to patients who have been prescribed a Madrigal drug and have enrolled in Madrigal Patient Support (MPS)
Develop and implement KPIs and oversight mechanisms to ensure ongoing execution of program support and that operations meet Madrigals performance and quality expectations; Prepare and provide regular updates and business reviews for leadership and relevant cross-functional teams

Partner with MPS vendors to create program materials call guides work instructions and resources to direct operations of access reimbursement and affordability support for patients
Develop and ensure alignment and compliance of Standard Operating Procedures across MPS offerings; Support preparation and execution of routine program audits
Establish strong relationships and effective communication with key internal stakeholders and outside vendors to support development of program support offerings/materials and enable continuous improvement of patient access and experience
Provide education/info to internal teams HCPs and patients using materials and messaging approved for the audience to create awareness of program offerings and support services

Qualifications

Minimum of a bachelors degree in related field or science MBA or advanced degree preferred
Five or more years of pharma/biotech experience in Market Access Patient Support/Services or Distribution with hepatology/gastroenterology experience preferred
Strong knowledge of health insurance; including managed care products state and government provided benefits and specialty medication distribution channels
Prior supervisory or management experience required preferably in the patient services space
Experience with large specialty drug preferred but not required
Demonstrated experience adapting to change navigating ambiguity and executing with autonomy in these situations
A self-starter with a continuous improvement mindset that drives progress execution/delivery and performance of initiatives/programs
Passion for helping patients to navigate their medication and/or healthcare access journey
Recognizes evolving shifts in market trends and respective effects on provider and patient
Outstanding customer relationship interpersonal communication and presentation skills with the ability to effectively work with diverse audiences and influence cross functionally
Moderate level of travel required to vendor and home office sites

Madrigals Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance we empower employees to think like owners giving them a stake in the organization.

All employees receive equity which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidates qualifications skills education experience business needs and market demands. The base salary range for this position is $210000 - $257000 per year.

All full-time employees receive equity which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance we empower employees to think like owners giving them a stake in the organization.

Full-time employees are also eligible for comprehensive benefits including flexible paid time off medical dental vision and life/disability insurance and 401(k) offerings (i.e. traditional Roth and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance legal services and other addition we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal state and local laws.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance please contact

Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications merit and business need. Applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin age disability protected veteran or disabled status or other characteristic protected by applicable federal state or local law.

Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.

Applications are being accepted on an ongoing basis and can be submitted through our Madrigal Careers site.

Please be aware that we have received reports of individuals misrepresenting themselves as Madrigal Pharmaceuticals Hiring Managers seeking to engage with job candidates through fraudulent online advertisements or job posting sites. These unauthorized individuals are using Madrigals name and logo in an attempt to solicit up-front fees and obtain personal information from interested job candidates. Please know that Madrigal does not conduct interviews via text or in chat rooms; conduct interviews via Skype RingCentral or solely via telephone; charge candidates an advance fee of any kind (e.g. fees for purchasing equipment); nor does it offer positions of employment without undergoing a thorough recruiting process.

Please also note that any correspondence with regard to employment would come from an authorized email address or from an email address from one of our trusted search firm partners. We are aware that incorrect/fraudulent email addresses with Madrigal misspelled have been utilized in these most recent fraud attempts. If you receive unsolicited employment offers from people claiming to work for or on behalf of Madrigal we recommend that you: do not respond to their questions; do not open any attachments; and do not click on any hyperlinks. Any questions regarding the legitimacy of job-related contacts can be directed to .

Required Experience:

Director