Professional Growth, Mentorship and Recognition Specialist

One of the best-known names in cruising Princess is the worlds leading international premium cruise line and tour company carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an amazingProfessional Growth Mentorship & Recognition Specialistto fill this role which is based remotely. The Professional Growth Mentorship & Recognition Coordinator supports global contact center operations by supporting professional growth and recognition programs are consistently implemented across all regions. This role provides direct coordination and execution of mentorship and recognition initiatives which influence shore-based employees. By serving as the operational hub for these programs the coordinator ensures that the organization fosters a culture of growth recognition and engagement that aligns with enterprise values.

Here is a summary of what Princess is looking for in its Professional Growth Mentorship & Recognition this you

Responsibilities

• Coordinate the end-to-end execution of professional growth and recognition programs including the mentorship program Bridge to Leadership Presidents Club and the employee points system ensuring smooth operations and consistent engagement.

• Facilitate ongoing communication with program participants including mentors mentees leadership candidates and recognition recipients to ensure alignment participation and an overall positive experience across all initiatives.

• Develop and maintain program resources such as guides communication templates nomination forms and training materials to support employee understanding and success within each program.

• Track and analyze key program metrics (e.g. participation rates progression milestones satisfaction scores and points earned) to assess impact and identify opportunities for improvement.

• Collaborate with training leadership and workforce management teams to align program activities with onboarding performance cycles and business needs.

• Provide support and guidance to mentors and program participants to ensure a consistent high-quality experience that fosters growth leadership readiness and recognition.

• Recommend program enhancements based on participant feedback data trends and best practices in employee engagement and development.

• Ensure accurate documentation and recordkeeping across all programs in compliance with internal privacy standards company policies and operational procedures.

Requirements

• Bachelors degree in human resources Business Administration Organizational Development Education or a related field. Equivalent experience will be considered.

• Strong interpersonal and communication skills both written and verbal.

• Ability to work collaboratively across multiple departments and levels of the organization.

• Familiarity with adult learning principles coaching models or mentorship best practices.

• 2-4 years of professional experience in a contact center customer service training human resources or employee development environment.

• 2 years of experience in coordinating or managing programs in a fast-paced high-volume sales or contact center environment.

• Proven track record of program or project management with clear deliverables and measurable outcomes.

• Demonstrated experience coordinating or supporting mentorship coaching or training programs is highly preferred.

• Experience working cross-functionally with operations training or leadership teams in a fast-paced metric-driven environment is highly preferred.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture Stronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and well-being of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

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