Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
The Program Manager (PM) provides outstanding customer service through the management performance and completion of major account programs. They will assist in managing and directing all phases of a program from inception to completion. They coordinate proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service financial performance customer cost quality delivery and continually seeking value added business opportunities.
DUTIES/ RESPONSIBILITIES:
- Responsible for managing all aspects of account program management which operates in a (CFT) matrix management capacity with the following functional areas: production planning materials management quality engineering and new business development
- Assign priorities to multiple competing activities quickly and effectively balancing short and long-term needs
- Responsible for monitoring and analyzing cost revenue and profitability performance of programs providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities
- Review and approve program expenditures within authority matrix. Conduct review of financial results and variances with management team and ensure ROI. Prepare monthly program financial and operational reports for management review leading the management presentations and Customer Quarterly Business Reviews
- Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery quality responsiveness price for value and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions
- Assist with managing and executing new programs in accordance with budget schedule and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts
- Responsible for ensuring customer projects meet the customers expectations and are delivered on-time.
- Primary lead aligning stakeholders on deliverables managing communication championing meetings and ensuring updates are provided to the customers in a timely manner
QUALIFICATIONS:
- Preferred Bachelors degree in relevant field or equivalent combination of education and experience that provides the required skill knowledge and abilities
- Minimum of four (4) years of progressive business management and/or manufacturing operations experience
- Minimum two (3) years in a Program Management role
- Experience managing projects from concept through production; material control/scheduling and cost accounting/budgeting
- Knowledge of manufacturing best practices such as Lean 5S and Kaizen is an asset
- Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems
SKILLS REQUIRED:
- Excellent management communication and people skills required to influence and manage multiple resources most of which are not under direct authority. Skilled in conflict resolution and negotiation
- Must have excellent judgment technical analytical and problem-solving skills with the ability to identify complex problems and see them through to resolution
- Able to work independently with minimal supervision
- Executive level presence with exceptional business acumen possessing overall leadership qualities and abilities
- Team oriented with demonstrated ability to work with others to drive to targeted outcomes
- Must be flexible and able to deal with multiple changing priorities
- Ability to read analyze and interpret general business documents contracts terms and conditions technical procedures and/or regulations furnished in written oral diagram or schedule form
- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs
- Demonstrated ability working with complex reports and MRP database systems
- Must have excellent written and oral communication skills including the ability to write reports business correspondence and procedures
- Ability to effectively present information and respond to questions from groups of managers clients customers and the general public
- General understanding of financial concepts (i.e. budgeting and analysis) as well as planning scheduling and forecasting knowledge
- Applied knowledge of MS Office Suite (Excel Access Outlook PowerPoint MS Project etc)
- Strong customer service focus
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you require any accommodations to complete the application process or need the job posting in an alternative format please email You will be connected with our Talent Acquisition team.
If you are contacted regarding the position please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.
Canada: Title for the position will be in accordance with applicable national and local laws.