Business Systems Analyst (AI)

Position Description:

This role is hybrid and requires you to be at our client office (Toronto) at a minimum 5 days per month - subject to change at any time.

The Business Systems Analyst (BSA) serves as a bridge between business teams and technical teams helping identify business needs and translating them into actionable system and process requirements. The BSA supports the design implementation and optimization of business systems ensuring alignment between IT capabilities and business objectives. This role is key to improving operational efficiency enabling data-driven decisions and driving system innovation.

Your future duties and responsibilities:

.Stakeholder Collaboration:
oAct as a liaison between business units product owners and technology teams.
oFacilitate workshops interviews and meetings to gather and document business requirements.
oTranslate business needs into clear concise and testable functional specifications.
.Requirements Management:
oAnalyze and document current and future state business processes.
oCreate user stories process flows wireframes and data mapping documents.
oEnsure traceability of requirements throughout the project lifecycle.
.Solution Design & Delivery:
oCollaborate with UX/UI designers architects and developers to design optimal digital banking solutions.
oParticipate in sprint planning backlog grooming and daily stand-ups in Agile environments.
oSupport QA teams in test case development and UAT execution.
.Digital Banking Expertise:
oUnderstand core digital banking products such as online banking mobile apps digital onboarding payments and security features.
oStay current with fintech trends regulatory changes and emerging technologies Accessibility process and guidelines etc.
.Communication & Change Management:
oCommunicate complex technical concepts in business-friendly language.
oSupport change management efforts including training documentation and stakeholder communication.

Required qualifications to be successful in this role:

Qualifications:
Must Have Education & Experience:
.Bachelors degree in Business Administration Information Systems Computer Science or a related field.
.26 years of experience as a Business Analyst Systems Analyst or similar role in banking/financial services Retail and digital banking/mobile banking environment.
.Mandatory experience in IVR Conversational AI VA Gen AI Agentic AI Automation exp
Skills:
.Strong analytical and problem-solving skills.
.Ability to translate business needs into detailed requirements.
.Excellent written and verbal communication skills.
.Proficiency in tools such as Microsoft Excel Visio Lucidchart Jira Confluence Figma Wireframes design-based requirements gathering or similar.
.Able to develop and communicate stories using State/Activity/Sequence diagrams.
.Understanding of systems analysis data modeling and software development life cycle (SDLC).
.Experience with enterprise systems such as ERP CRM HRIS or finance platforms (preferred).
Experience in using Co-Pilot for Office 365 or working experience with other AI Aider tools in Business requirement gathering / documentation.
Overall Exposure/Understanding and 1-2years experience in AI (LLM/Prompting/LLM/RAG)

Certifications (preferred but not required):
.CBAP (Certified Business Analysis Professional)
.PMI-PBA (Professional in Business Analysis)
.Agile/Scrum certifications (e.g. Product Owner Scrum Master)
Core Competencies:
.Attention to detail
.Stakeholder management
.Process orientation
.Adaptability
.Communication and facilitation skills
.Technical aptitude and curiosity



#LI-MC1

Skills:

• Artificial Intelligence
• Atlassian Confluence
• Business Analysis
• Business Process Analysis
• Business Process Modelling
• Data Analysis
• Detail-oriented
• Financial Services
• Requirements Analysis
• Solution Analysis
• PMI Prof in Business Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.