IT Technician (Entry Level)
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Technician provides front-line technical support across computers mobile devices software applications and basic network connectivity. This role resolves day-to-day user issues performs routine maintenance supports onboarding and offboarding and assists with a wide range of internal IT projects.
Key Responsibilities
- Respond to and resolve help desk tickets calls and email requests
- Troubleshoot Windows OS issues software problems and common errors
- Support remote users using remote assistance tools
- Reset passwords and manage basic account permissions
- Set up new user accounts and assist with onboarding and offboarding
- Replace or upgrade basic hardware components in desktops and laptops
- Troubleshoot and support printers scanners and peripherals
- Ensure connectivity for LAN Wi-Fi and VPN users
- Assist with basic IP DNS DHCP and network printer issues
- Add new IT assets into inventory and maintain accurate asset records
- Perform clean organized wire and cable management on desks racks and workstations
- Log support requests and resolution documentation in ConnectWise
- Update knowledge base articles and internal documentation
- Participate in routine system maintenance and patching
- Assist with IT projects migrations and hardware rollouts
- Perform periodic on-site inspections at assigned locations
Qualifications :
Skills and Requirements
- Strong understanding of Windows OS troubleshooting
- General PC hardware knowledge including RAM SSD BIOS basics and peripherals
- Ability to perform clean and organized wire and cable management
- Familiarity with Microsoft 365 and common business software
- Ability to troubleshoot basic network and connectivity issues
- Understanding of user account management including Active Directory basics
- Ability to document work clearly and follow established procedures
- Strong internal communication skills
Preferred and Trainable
- Basic IP networking concepts including DNS DHCP and subnets
- Experience with ITSM ticketing systems such as ConnectWise or ServiceNow
- Experience with remote support tools
- Ability to support project tasks including imaging deployments and upgrades
- Understanding of IT security best practices and phishing awareness
Education and Experience
- College degree in a related field is required
- Acceptable fields include Information Technology Computer Science Cybersecurity or similar disciplines
- Up to two years of IT support experience
- CompTIA A preferred
Additional Information :
Compensation:
- $20/hr
- 100% Company-paid Medical Dental Vision
- 100% Company-paid Short-Term Disability Long-Term Disability
- Company paid $25K life insurance policy
- Accelerated paid Vacation time
- Paid vacation Christmas Eve through New Years Day for all employees
As a matter of company policy Interco does not sponsor employment visas or hire from out of the USA nor does the company sponsor candidates who do not currently reside within the USA without an existing H-1B visa.
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time including assigning or reassigning job duties or eliminating this position at any time.
Candidate information will be kept confidential according to EEO guidelines.
Work remotely: No
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
For nearly three decades Interco has developed trading relationships around the world with the ultimate goal of returning recycled raw materials back into the global supply chain. Established in 1996 Interco has grown with the focus of providing recycling & trading services to industr ... View more
