Voice and Unified Communications Engineer

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a dedicated and experienced professional to join our team as a Voice and Unified Communications Engineer. This role is pivotal in providing technical expertise and support to ensure seamless communication solutions within our clients organization. You will collaborate with various IT teams and managers focusing on maintaining troubleshooting and enhancing our voice and unified communications infrastructure.

Key Responsibilities:

Administer and troubleshoot existing Cisco voice systems including voicemail and electronic fax solutions.
Support the transition and deployment of Unified Communications platforms globally ensuring robust design testing and configuration.
Monitor and maintain the health of voice and UC infrastructure using advanced network monitoring tools.
Work with external vendors to diagnose and resolve hardware and software issues promptly.
Conduct security assessments and manage the remediation of vulnerabilities implementing major upgrades when necessary.
Plan for capacity and ensure contingency and recovery plans are regularly updated and maintained.
Document technical platforms and assist in the design and implementation of new UC systems.
Perform onsite and remote preventative maintenance including firmware upgrades and system backups.
Configure and optimize Cisco platforms ensuring efficient routing and security measures against unauthorized access.

Technical Skills Required:

Proficiency in VoIP and Telephony systems
Experience with UC platforms such as Microsoft Teams Cisco Webex and Zoom
Knowledge of Cloud Technologies including AWS and Azure
Understanding of voice protocols such as SIP and T1/E1
Strong foundation in network security principles
Experience with WAN LAN and infrastructure technologies (TCP/IP VPNs QoS VoIP WAN LAN SD-WAN)
Cisco network implementation and troubleshooting expertise
Proficiency in routing and switching protocols: BGP OSPF VLAN

Qualifications:

A minimum of 5 years experience in voice and network administration.
Proven proficiency in network protocols and IP/UC system support
In-depth knowledge of SIP Session Border Controllers and PSTN SIP trunking
Cisco IPT accreditation (CCNA/CCNP Collaboration) is preferred
Strong skills in WAN and LAN network infrastructure support diagnostics and troubleshooting

Key Responsibilities:

Administer and troubleshoot existing Cisco voice systems including voicemail and electronic fax solutions.
Support the transition and deployment of Unified Communications platforms globally ensuring robust design testing and configuration.
Monitor and maintain the health of voice and UC infrastructure using advanced network monitoring tools.
Work with external vendors to diagnose and resolve hardware and software issues promptly.
Conduct security assessments and manage the remediation of vulnerabilities implementing major upgrades when necessary.
Plan for capacity and ensure contingency and recovery plans are regularly updated and maintained.
Document technical platforms and assist in the design and implementation of new UC systems.
Perform onsite and remote preventative maintenance including firmware upgrades and system backups.
Configure and optimize Cisco platforms ensuring efficient routing and security measures against unauthorized access.

Technical Skills Required:

Proficiency in VoIP and Telephony systems
Experience with UC platforms such as Microsoft Teams Cisco Webex and Zoom
Knowledge of Cloud Technologies including AWS and Azure
Understanding of voice protocols such as SIP and T1/E1
Strong foundation in network security principles
Experience with WAN LAN and infrastructure technologies (TCP/IP VPNs QoS VoIP WAN LAN SD-WAN)
Cisco network implementation and troubleshooting expertise
Proficiency in routing and switching protocols: BGP OSPF VLAN

Qualifications:

A minimum of 5 years experience in voice and network administration.
Proven proficiency in network protocols and IP/UC system support
In-depth knowledge of SIP Session Border Controllers and PSTN SIP trunking
Cisco IPT accreditation (CCNA/CCNP Collaboration) is preferred
Strong skills in WAN and LAN network infrastructure support diagnostics and troubleshooting