Senior Manager, Central Services with Learning and Development, Alternate Fulfillment

The Senior Manager Alternate Fulfillment (AF) Central Services will lead the strategic direction and execution of the central service team which provides critical learning quality and change management support across the FaaST AFT-X and XPBS platforms for Vendor Flex (VF) and EF. This is a pivotal role responsible for driving standardization efficiency and continuous improvement across the organizations learning and quality programs.

Key job responsibilities
1. Lead the Organizational Learning Strategy and Execution
- Oversee the learning managers for FaaST AFT-X and XPBS to ensure standardized learning processes and support for platform launches
- Build a central learning program to develop leaders and support organizational learning needs
2. Lead Organizational Quality Strategy and Execution
- Consolidate and lead the quality program managers to drive quality standards and reporting across the platforms
- Partner with learning and change teams to embed quality throughout the organization
3. Build and Manage the Central Project Management Office (PMO)
- Establish a centralized PMO to provide project management support for ad-hoc initiatives and organizational goals
- Lead a team of project managers to drive consistency efficiency and successful project delivery
4. Oversee Change Management Efforts
- Partner with the change management team to standardize change processes and support the organization through transformation
- Ensure change management is embedded into all central service initiatives
5. Lead AI integration charter for entire Alternate Fulfillment and EF organization across all the levels.

A day in the life
AF is an innovative supply chain solution that partners domestically with vendors to introduce simplicity into a highly constrained supply chain environment. AF is growing at a rapid and consistent pace and requiring a vision orientated leader that can balance growth and sustainability.

In this highly visible role you will directly manage a team of learning team create learning and Quality portfolio for entire Alternate and External Fulfillment. Your primary responsibility will be that of a leader developing your people focused on cultivating a diverse and cohesive team addition you will be a single threaded leader for key network wide initiatives while managing the day to day business of your operations (Learning benchmarking with different systems creating Change Management and PMO).

About the team
AF is an innovative supply chain solution that partners domestically with vendors to introduce simplicity into a highly constrained supply chain environment. AF is growing at a rapid and consistent pace and requiring a vision orientated leader that can balance growth and sustainability.

- 7 years of team management experience
- 6 years of program or project management experience
- 5 years of cross functional project delivery experience
- Bachelors degree in business data science public administration finance engineering human resources or related field

- Experience implementing repeatable processes and driving automation or standardization
- Experience managing analyzing and communicating results to senior leadership
- Experience working with presenting to and influencing senior executives up to VP level

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136200/year in our lowest geographic market up to $225200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.