Patient Representative (NWA Ortho Clinic)

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Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

Departments Website:

Qualifications:

Minium Qualifications:

• High School Diploma/GED plus four (4) years of experience in customer service call center business office administration registration billing insurance or scheduling.

Knowledge Skills & Abilities:

• Ability to follow oral instructions read and write.
• Computer/basic keyboard skills telephone etiquette skills and general knowledge of office machines including printers and scanners.
• Excellent customer service skills.

Preferred Qualifications:

• Bachelors degree in Business Healthcare or related OR Associates Degree plus two (2) years of experience in customer service call center business office administration registration billing or scheduling

Additional Information:

Key Responsibilities:

Customer Service

• Greets and assists the public professionally maintaining effective communication and confidentiality.
• Resolves conflicts with careful listening and negotiation skills.
• Maintains accurate records and uses communication devices effectively.

Check-In & Out/Scheduling Procedures

• Schedules and coordinates appointments pre-registers patients and updates accurate information.
• Manages walk-ins creates patient charts and handles scheduling for surgeries and tests.
• Issues excuses sends no-show letters and maintains tracker boards.

Insurance Verification/Benefit Explanation

• Verifies insurance completes ABNs and handles authorizations and pre-certifications.
• Tracks referrals and ensures accurate benefit information in systems.

Reporting

• Maintains care plans inputs statistics and addresses medical record issues.
• Generates maintenance reports including work denials and canceled clinic reports.

POS Collections & Patient Counseling

• Collects payments issues receipts and reconciles daily deposits.
• Counsels patients on financial information and monitors balances.

Charge Entry

• Enters and reconciles daily charges (if applicable).

Professional Development

• Attends training staff meetings and orientation sessions.
• Completes annual skill assessments and maintains job competencies.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: