Partner Service Delivery Manager

This position is open to candidates based in either Austin TX Atlanta GA or Washington DC locations

About the Role

In this specialized role youll focus on service delivery success for partnerships with key GSI partners in the Americas. There is nothing more important to us than our customers success which is why we aim to provide them with a white-glove experience in implementing and deploying our solutions. Our service delivery partnersconsultancy partners regional system integrators global system integrators and managed service providersare a crucial part of this success. Our teams role is to collaborate with the best partners worldwide who are experts in delivering implementing migrating and managing our solutions. Partner Service Delivery Managers play a key role in onboarding service partners ensuring they are successful and receive necessary support as well as hand holding them through launching new service offerings in the market.

Key Responsibilities

• Strategic Alignment: Collaborate with service delivery partners to develop and execute joint business/technical plans that align with Cloudflares strategic objectives.
• Onboarding and Enablement: Lead the onboarding process for new service partners and provide continual support to ensure their proficiency with Cloudflare solutions.
• Executive Engagement: Regularly engage in strategic and roadmap planning discussions with key stakeholders at partners..
• Cross-Functional Collaboration: Consistently engage with internal departments such as partner enablement product team field sales partner solutions engineers Cloudflare professional services team and others to ensure both partner and customer success..
• Performance Metrics: Develop manage and track key performance indicators to measure and improve the effectiveness of partnerships.
• Global Oversight: Provide governance and oversight on global projects ensuring that deliverables are met on time and within scope.
• Technical Engagement: While not expected to be hands-on for post-sales engage daily with partner technical teams including technical delivery teams. Possess enough technical understanding and experience to lead those conversations effectively.
• Service Delivery Ecosystem Ownership: Own the service delivery partner ecosystem in the region including building partner capabilities in alignment with regional leaders.
• Quality Assurance: Monitor and ensure the quality of service delivery by partners addressing any issues and facilitating improvements as needed.

Requirements

• Consulting Background: Significant experience in a consulting environment ideally within a GSI is required.
• Enterprise IT Expertise: Must possess a deep understanding of enterprise IT architectures and how they integrate with broader business processes.
• Project Management: A proven track record of managing complex projects with multiple stakeholders is essential.
• Regulatory Awareness: Must have an understanding of global compliance and data protection regulations.
• Technical Knowledge: Familiarity with multi-cloud and hybrid cloud environments.
• Experience with Service Delivery Partners: Demonstrated experience working with consultancy partners regional system integrators global system integrators and/or managed service providers.
• Customer Success Focus: Strong focus on customer success ensuring service delivery partners can provide high-quality implementations and support to customers.
• Stakeholder Engagement: Ability to engage effectively with C-suite executives and technical teams at partner organizations.
• Analytical Skills: Strong analytical skills to develop manage and track key performance indicators.
• Communication Skills: Excellent communication and interpersonal skills with the ability to lead strategic discussions and presentations.
• Ownership and Accountability: Strong sense of ownership and accountability for the service delivery partner ecosystem in the region.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.