Regional Product Support Manager Europe

Do you want to drive technical support customer relations and service development in an international environment As a Regional Product Support Manager you will play a key role in ensuring customer satisfaction developing regional business and leading technical support for our lift trucks. The role combines technical expertise customer interaction and leadership with a strong focus on building long-term relationships and driving growth.

Your main responsibilities:

• Technical support & customer relations provide support to customers and distributors in the field by phone or digitally build long-term relationships and identify new business opportunities.
• Training & competence development plan and deliver regional training for customers and distributors both theoretical and hands-on.
• Quality & warranty manage warranty cases drive quality improvements and follow up on customer satisfaction.
• Service & business growth develop and harmonize regional service functions to secure long-term growth.

Leadership lead support and motivate regional colleagues and partners with a strong focus on safety collaboration and customer value in a dynamic work environment.

Qualifications :

We are looking for someone with a solid technical background who enjoys combining problem-solving with close customer interaction. You are comfortable working independently in an international setting but are equally motivated by collaboration and contributing to shared development. With your social and service-oriented approach you build long-term relationships and ensure high customer satisfaction.

To succeed in this role you should have:

• Experience from Lift Trucks or a similar industry with knowledge of hydraulics electrical systems engines transmissions and digital systems.
• Background in aftermarket technical support or machinery service.
• Ability to read and interpret technical drawings.
• Strong communication skills in English both written and spoken; additional languages are an advantage.
• A structured and service-minded way of working with the ability to drive initiatives forward.
• Flexibility and willingness to travel frequently within the region; living close to a major airport is an advantage.

Additional Information :

The position is available immediately or as agreed. Applications will be reviewed on an ongoing basis so we encourage you to apply as soon as possible. The final date for submitting your application is January 11.

Contact and Application

For further questions about the position and the company please contact the recruiting manager Tobias Åkesson via

We look forward to receiving your application!

Konecranes moves what matters. We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Remote Work :

Yes

Employment Type :

Full-time