CRM Techno-Functional Analyst

We are seeking a passionate IT functional techno analyst for our CRM platform. The ideal candidate will possess an understanding of the platform functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities.

Business Engagement and Project Management

• Communicates effectively with end-users for project activities including requirements gathering scope prioritization user acceptance testing and user training
• Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
• Facilitates business/functional requirement gathering design architectural / integration awareness review approval and sign-off sessions
• Support month end and quarter end activities

Technical Expertise

• Provide support and information for projects such as system enhancements process changes testing and system implementations.
• Support issues and deliver configurations changes/ fix for application
• Identify analyze and resolve data or process issues including manual updates.
• Track and monitor the status of regularly scheduled data loads.

Qualifications :

• CRM Systems Expertise: functional and technical knowledge on CRM systems on all Sales and Channel related modules including Master Data Management Orders Pricing Samples Quotes Ship and Debit Claims Funnel Management and Channel Management modules.
• Minimum of 2-3 years of experience in IT management with a strong focus on CRM implementation configuration and support.
• Knowledge of databases and SQL including ability to construct queries and interpret results.
• Analytical and problem-solving skills with a keen attention to detail and ability to handle large amounts of data.
• Communication Skills: Possesses excellent organizational verbal and written communication skills.
• ModelN Experience: ModelN experience in semiconductor industry is added advantage.
• Understanding and experience in integration with CRM EDI and ERP
• Broad understanding of software development lifecycle functional design business requirement management user acceptance testing cut-over planning and post go live support.
• Minimum of 3-5 years of experience in IT management with a strong focus on CRM implementation configuration and support.
• Proven track record of successfully delivering CRM projects.

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industrys leading expert in embedded processing with unmatched quality and system-level know-how we have evolved to provide scalable and comprehensive semiconductor solutions for automotive industrial infrastructure and IoT industries based on the broadest product portfolio including High Performance Computing Embedded Processing Analog & Connectivity and Power.
 
With a diverse team of over 21000 professionals in more than 30 countries we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable power-efficient solutions today that help people and communities thrive tomorrow To Make Our Lives Easier.     
 
At Renesas you can: 

• Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.  

• Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make peoples lives easier safe and secure. 

• Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system including the remote work option and Employee Resource Groups will help you excel from the first day.    

Are you ready to own your success and make your mark  

Join Renesas. Lets Shape the Future together.  

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation collaboration and continuous learning.

Remote Work :

No

Employment Type :

Full-time